Jacksonville, FL30+ days ago
Customer Value RealizationSpend time getting to know the client's business model and individual system needsAct in a consultative manner by offering creative solutions, and proactively identifying opportunities where we can deliver even greater value for our customers through our platformPin point the root cause of problems, provide solutions, and own the relationship from start to finishAdoption and Client RetentionEducate and train clients on rapidly changing software systems to drive adoptionTroubleshoot platform specific and technology-based issues and work with internal teams to produce a resolutionBe a Black Diamond power user in order to provide the most relevant and creative platform solutionsEmotional Intelligence Have the ability to empathize and connect with clientsBe approachable and display a selfless attitude towards othersDon't be afraid to ask the "why" and continue to learnBuild trust and transparency with your clients to strengthen the relationship they have to the businessCollaborationShow a strong desire to work with others to solve internal issues and client problemsCare about the success of teammates and help inspire and empower creative solutionsBe a great team player that steps up to help others, and sees the positive in any situationHave fun! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeansYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveWide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our EmployeesTraining: Hands-On, Team-Customized, including SS&C UniversityWhat You Will Bring: The ideal candidate should be highly motivated with excellent communication and analytical skills.