NewVictim Advocate Friendly HouseVictim AdvocatePhoenix, AZ$37,000–$43,000 / yearLocation: Phoenix, AZ (Hybrid)Employment Type: Full-TimeSalary Range: $37,000.00 - $43,000.00 annuallyJob QualificationsHigh School GED or equivalentSocial service or related experienceMust be 21 years of age or olderDriver's license and reliable transportationMust have or be able to obtain DPS Level 1 fingerprint clearance cardPreferred QualificationsAssociate degree or Bachelor's degree in related field2 years of experience with victim advocacy, social work, or related experienceExperience and/or knowledge of victimization typesExcellent interpersonal communication skillsExperience connecting clients with community resourcesHave the compassion and sensitivity to work with survivorsKnowledge of principles and practices of case managementResponsibilitiesProvide individualized supportive services such as crisis intervention services, create individual goals, safety planning, coordinate referralsCourt accompaniment for supportDetermine eligibility for client assistance services such as utility assistance, rent assistance, legal fee services, and transportation based on clients' needs. Under the supervision of the Victim Advocate Services Supervisor, the Victim Advocate is to provide a wide range of services including but not limited to; safety planning, crisis intervention, court accompaniment, relocation client assistance services, outreach, and referrals to partner organization as needed.
Victim Advocate Friendly House careersVictim AdvocatePhoenix, ArizonaUnder the supervision of the Victim Advocate Services Supervisor, the Victim Advocate is to provide a wide range of services including but not limited to; safety planning, crisis intervention, court accompaniment, relocation client assistance services, outreach, and referrals to partner organization as needed. Determine eligibility for client assistance services such as utility assistance, rent assistance, legal fee services, and transportation based on clients’ needs.
Victim Advocate State of OklahomaVictim AdvocateChandler, AZ$37,000–$42,000 / yearProactively meet the needs of crime victims by contacting victims as soon as possible after the crime to establish communication, inform victims of their rights under Oklahoma Law and begin processing victim's compensation fund claims (if needed). If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact.
Victim-Survivor Advocate Arizona State UniversityVictim-Survivor AdvocateTempe, AZ$55,000–$59,500 / yearEOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students.
NewVictim Advocate: Crisis Support & Court Help (Hybrid) Friendly HouseVictim Advocate: Crisis Support & Court Help (Hybrid)Phoenix, AZ$37,000–$43,000 / yearA community-based non-profit organization located in Phoenix, AZ, seeks a dedicated Victim Advocate to manage individualized supportive services for victims of crime. Candidates must have a high school GED, related experience, and be comfortable working with diverse communities.
NewVictim Advocate: Crisis Support & Court Help Friendly HouseVictim Advocate: Crisis Support & Court HelpPhoenix, AZ$37,000–$43,000 / yearThe role includes providing individualized services like safety planning and crisis intervention, as well as assisting with client needs. A nonprofit organization in Phoenix is hiring a full-time Victim Advocate to manage a caseload and support crime victims.
Victim Advocate City of Tempe ArizonaVictim AdvocateTempe, AZ$32.25–$47.54 / hourHelps ensure the victims safety by assisting with obtaining orders of protection, coordinating relocation assistance, and applying for Address Confidentiality Program. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.
NewCrisis & Victim Support Advocate Friendly HouseCrisis & Victim Support AdvocatePhoenix, AZFriendlyHouse Inc. in Phoenix, Arizona, is seeking a Victim Support Specialist to provide individualized support services to victims of crime. This full-time position offers a hybrid work model, providing a critical service for vulnerable populations in the community.#J-18808-Ljbffr.
Bilingual Crisis Case Manager & Advocate Saving Innocence CareerBilingual Crisis Case Manager & AdvocateGlendale, ArizonaStrong communication skills enable them to collaborate effectively with law enforcement agencies, social service providers, and community partners, while their commitment to accurate documentation ensures the delivery of high-quality services. In this role, they will be responsible for providing crisis response, case management, and advocacy support for survivors of human trafficking, ensuring they receive the necessary resources and services while navigating language and cultural barriers.
Pregnancy Client Advocate Christian Family CarePregnancy Client AdvocatePhoenix, AZ$19–$21.50 / hourChristian Family Care (CFC) is seeking a compassionate, ministry-minded advocate to support individuals facing unplanned pregnancies. This role offers real-time emotional and practical support, guiding clients through parenting and adoption decisions with integrity and care.
NewCustomer Advocate Beazer Homes USA IncCustomer AdvocateMesa, AZWorks to resolve escalated issues as a liaison between the homeowner and the local division, while cultivating relationships with employees in the field to ensure that escalated issues are resolved in a timely and thorough manner. This position is primarily responsible for monitoring online conversations and immediately responding to, acknowledging, and working toward finding the appropriate resolution while working with internal partners, with a focus of being empathetic, reliable, and personable.
Pregnancy Client Advocate Christian Family Care AgencyPregnancy Client AdvocatePhoenix, AZ$19–$21.50 / hourChristian Family Care (CFC) is seeking a compassionate, ministry-minded advocate to support individuals facing unplanned pregnancies. This role offers real-time emotional and practical support, guiding clients through parenting and adoption decisions with integrity and care.
Manager, PEO Client Advocates Paychex IncManager, PEO Client AdvocatesTempe, AZ$76,172.73–$119,000 / yearAs Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. Leads the PEO Client Advocate associates to deliver superior results for PEO clients as measured by client retention, net promoter score (NPS), and other measures.
Statewide Customer Success Advocate - AZ Motorola Solutions IncStatewide Customer Success Advocate - AZAZRemote$100,000–$110,000 / yearThe successful candidate will be comfortable in a role that includes interfacing not only with customers and end users, but also stakeholder groups that represent the customers being served and can help influence the overall success of Motorola's relationships across the assigned portfolio. Required Skills: High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security required.
NewFamily Health Advocate - Home Visitor Urban StrategiesFamily Health Advocate - Home VisitorPhoenix, AZA community-focused organization in Phoenix seeks a Family Health Advocate to support families of infants and toddlers in achieving health and enrollment requirements. Qualified candidates should have experience with families, excellent communication skills, and relevant certifications.
NewSenior Care Advocate Always Best Care Senior ServiceSenior Care AdvocateTempe, AZ$45,000–$65,000 / yearJob Functions & ResponsibilitiesBuild and nurture long-lasting relationships with healthcare providers such as hospitals, skilled nursing facilities, rehab centers, home health agencies, and senior centers to generate referrals for In-Home Care and Senior Living Placement. Reporting to the Owner, this individual will focus on marketing Always Best Care's In-Home Care and Senior Living Placement services to healthcare providers, including case managers, social workers, discharge planners, and senior living facilities.
NewClient Success Advocate (In-Office) Universal Background ScreeningClient Success Advocate (In-Office)Phoenix, ArizonaThe Advocate will provide guidance on system navigation, answer inquiries about background check orders, and proactively communicate with clients regarding the status of their accounts and orders. Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services.
Family Advocate - part-time NEW LIFE CENTERFamily Advocate - part-timeGoodyear, AZ2. Participate as an active team member of the Residential Department Team including attending department meetings and coordinating services with other Advocates, Lead Advocates, and Case Managers, and Housing Specialist. The Family Advocate will provide trauma informed supportive services to survivors through advocacy, safety planning, and referrals in order to improve the safety, quality of life, and resilience of survivors who receive services from New Life Center.
NewBenefits Care Advocate, Phoenix Gusto IncBenefits Care Advocate, PhoenixPhoenix, AZ$19.23–$21.63 / hourYou will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners. You will deliver exemplary customer service using a "search first" mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.
Member Experience Center Member Loyalty Advocate Desert Financial Credit UnionMember Experience Center Member Loyalty AdvocatePhoenix, AZThey respond to organization-wide member surveys to gain valuable insights into member concerns, dissatisfaction, or unresolved issues, enabling them to provide tailored solutions and articulate the benefits of membership effectively. This team is expertly trained in relationship building techniques to identify opportunities for enhancing member relationships by effectively educating members on relevant products and services that add value to their membership.
NewCustomer Advocate Safelite Group, Inc.Customer AdvocateScottsdale, AZFrom managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Student Loan Advocate Yrefy LLCStudent Loan AdvocatePhoenix, AZ$60,000–$150,000 / yearHandling inbound leads and outbound follow-ups while moving Borrowers and Co-Borrowers through the application process by gathering documents for underwriting and ensuring that we are helping each unique situation. Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or defaulted private student loans.
NewRemote Member Advocate - Health Plan Care SCANRemote Member Advocate - Health Plan CarePhoenix, AZRemoteJoin a dedicated team committed to making a difference in the community while enjoying benefits including a competitive salary, paid time off, and a robust wellness program.#J-18808-Ljbffr. SCAN is seeking a Customer Service Advocate to serve as a primary contact for member questions regarding benefits and services.
NewStudent Loan Advocate - Inside Sales with Commission Yrefy LLCStudent Loan Advocate - Inside Sales with CommissionPhoenix, AZThe ideal candidate has a strong sales background with a proven track record of earning over $100,000 in inbound sales. The role involves assisting borrowers with private student loans, supporting them from initial contact through underwriting.
NewStudent Loan Advocate - Inside Sales, Uncapped Commission Yrefy LLCStudent Loan Advocate - Inside Sales, Uncapped CommissionPhoenix, AZ$60,000–$150,000 / yearThis full-time, in-office role involves assisting borrowers with private student loans by understanding their needs and guiding them through the application process. Ideal candidates will have a proven record in sales and strong communication skills.#J-18808-Ljbffr.
Bilingual Digital Sales Advocate Desert Financial Credit UnionBilingual Digital Sales AdvocatePhoenix, AZAdvocates engage a high volume of members and prospective members using credit union-sourced leads, ensuring each interaction is handled with professionalism, accuracy, and a focus on meeting member needs and financial wellbeing. Advocates positively represent the credit union by demonstrating Desert Financials' Vision and Core Values through daily interactions, decision-making, and service delivery.
Patient Health Advocate- VBC Somatus, Inc.Patient Health Advocate- VBCPhoenix, ArizonaFull timeThe PHA for VBC will work closely with Somatus patients and physician practices, including spending time working from within physician offices and will be the first and primary representative of Somatus , responsible for establishing trust and building relationships with the partnered physician s and practices. Responsibilities: The Patient Health Advocate (PHA) role supports Somatus high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan.
NewMedical Assistant & Family Advocate Nest HealthMedical Assistant & Family AdvocateGlendale, ArizonaFounded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. · Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following: o Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams.
Senior Care Advocate Always Best CareSenior Care AdvocateTempe, AZ$45,000–$65,000 / yearOutreach, Relationships, and Customer Service: Build and nurture long-lasting relationships with healthcare providers such as hospitals, skilled nursing facilities, rehab centers, home health agencies, and senior centers to generate referrals for In-Home Care and Senior Living Placement. Reporting to the Owner, this individual will focus on marketing Always Best Care's In-Home Care and Senior Living Placement services to healthcare providers, including case managers, social workers, discharge planners, and senior living facilities.
Client Success Advocate (Account Manager) Redirect HealthClient Success Advocate (Account Manager)Phoenix, ArizonaClient Success Advocate exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families. • Support: Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges.
Closing Shifts for Prospective Patient Advocate-Remote Aspen GroupClosing Shifts for Prospective Patient Advocate-RemoteAZRemote$17.50–$21 / hourServe as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services • Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives • Listen empathetically and think critically to determine if our services are the right fit given each prospective patient's unique situation • Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation • Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling) • Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better • Show confidence and expertise overcoming objections • Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement • Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning. • Strongly in need of bilingual Spanish-English candidates • A strong desire to help those in need and work for a mission-driven organization • 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value) • 1+ years experience in field requiring a high level of empathy • 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies • 1 + years call center experience or related experience with high volume inbound and outbound calls • Experience in a role that utilizes scripts or call flows • Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection) • A confident approach and ability to quickly build rapport while maintaining control of the conversation • Goal-oriented individual with a drive for performance • Comfortable seeking and receiving coaching and guidance • Excellent verbal and written communication skills • Self-motivation, drive, and initiative • Excellent attention to detail and multitasking skills • Experience with Salesforce and G-suites a plus.
Future Opportunities: Retirement Advocate Gusto IncFuture Opportunities: Retirement AdvocatePhoenix, AZ$21–$35 / hourWith teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.
Customer Advocate Chapman Automotive CorporateCustomer AdvocateChandler, ArizonaThis role plays a key part in delivering an exceptional customer experience, and we are looking for motivated, customer-focused professionals who are passionate about helping others and committed to excellence in every interaction. Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966.
Cultural Broker Family Advocate ClarvidaCultural Broker Family AdvocatePhoenix, AZ$22–$24 / hourFull timeYou will work directly with families, DCS caseworkers, schools, and community partners within the following Arizona zip codes: 85033, 85035, 85037, 85043, and 85307 to reduce barriers, strengthen family voice, and promote culturally responsive decision-making . This position is ideal for professionals with lived experience and deep community knowledge , particularly those who have worked alongside African American and Indigenous families in Arizona and understand the historical and systemic biases impacting child welfare outcomes.
Client Advocate - Construction Willis Towers Watson PLCClient Advocate - ConstructionPhoenix, AZ$140,000–$180,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). This role partners with Producers and/or Senior Client Advocates (SCAs) on large and complex accounts and may independently lead middle market client relationships where a senior account lead is not assigned.
Senior Client Advocate - Construction Willis Towers Watson PLCSenior Client Advocate - ConstructionPhoenix, AZ$250,000–$280,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). The Senior Client Advocate provides strategic relationship management and placement, taking advantage of our specialized Construction industry experience and unparalleled market know-how, to craft strategies for clients to quantify, mitigate, and transfer risk.
Patient Advocate Rep - Bilingual - Abrazo West Conifer Health SolutionsPatient Advocate Rep - Bilingual - Abrazo WestGoodyear, AZConifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment.
Patient Advocate Rep - Bilingual - Scottsdale Conifer Health SolutionsPatient Advocate Rep - Bilingual - ScottsdalePhoenix, AZConifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment.
NewBilingual Peer Support Specialist - Crisis & Recovery Advocate La Frontera ArizonaBilingual Peer Support Specialist - Crisis & Recovery AdvocatePhoenix, AZThe position offers a supportive work environment and generous benefits, including PTO and medical plans.#J-18808-Ljbffr. Candidates should have at least a high school diploma and be able to obtain a Peer Support Certification.
NewDiocesan Advocate for Exceptional Learners Xavier College PreparatoryDiocesan Advocate for Exceptional LearnersPhoenix, AZXavier College Preparatory seeks an Exceptional Learning Support Specialist to assist Catholic schools in Phoenix. This role emphasizes support for students with disabilities, including advocacy, professional development for educators, and collaboration with local school districts.
Closing Shifts for Prospective Patient Advocate-Remote ClearChoice Management Services LLCClosing Shifts for Prospective Patient Advocate-RemoteAZRemote$17.50–$21 / hourProspective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step.
Sr. Surety Client Advocate-Large & Complex Willis Towers Watson PLCSr. Surety Client Advocate-Large & ComplexTempe, AZWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). In this role you will work closely with the other members of the client service and broking teams to ensure the needs of the clients are met or exceeded for all client deliverables.
Verification Advocate Carvana CoVerification AdvocateTempe, AZCustomer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. In this role, you will: Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
Patient Health Advocate- VBC Somatus IncPatient Health Advocate- VBCPhoenix, AZThe PHA for VBC will work closely with Somatus patients and physician practices, including spending time working from within physician offices and will be the first and primary representative of Somatus, responsible for establishing trust and building relationships with the partnered physicians and practices. How You'll Make an Impact: The Patient Health Advocate (PHA) role supports Somatus high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician's treatment plan.
Specialty Pharmacy Patient Advocate Banner HealthSpecialty Pharmacy Patient AdvocatePhoenix, AZBanner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people''s lives. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention.
Customer Service Representative / Customer Advocate Carvana CoCustomer Service Representative / Customer AdvocateTempe, AZCustomer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. In this role, you will: Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
Employee Advocate SequoiaEmployee AdvocateTempe, ArizonaWith our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
Senior Care Advocate Always Best Care Senior Services- TempeSenior Care AdvocateTempe, ArizonaReporting to the Owner, this individual will focus on marketing Always Best Care’s In-Home Care and Senior Living Placement services to healthcare providers, including case managers, social workers, discharge planners, and senior living facilities. Build and nurture long-lasting relationships with healthcare providers such as hospitals, skilled nursing facilities, rehab centers, home health agencies, and senior centers to generate referrals for In-Home Care and Senior Living Placement.
Customer Service Delivery Advocate Carvana CoCustomer Service Delivery AdvocateChandler, AZ$19–$22.50 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers'' doors with our custom car haulers (don''t worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Care Advocate New Graduates Carvana CoCustomer Care Advocate New GraduatesTempe, AZCustomer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. In this role, you will: Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).