This role will be responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements and collecting payments on patient responsibility balances In addition to providing financial assistance and resources, the Family Financial Advocate will research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and claims adjudication. Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Financial Family Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours.