You'll have the opportunity to: Lead complex, high-visibility individual customer experience initiatives that span multiple business, product, and technology teams, ensuring alignment to enterprise strategy, customer outcomes, and business priorities Facilitate strategic alignment across business units by connecting priorities, dependencies, risks, and decisions that impact the individual customer experience and enterprise customer experience strategy Partner with product, engineering, delivery, and business leaders to drive collaboration, influence decision-making, and create transparency around tradeoffs, resource constraints, and competing priorities Drive stakeholder engagement and executive communication, ensuring strategic direction, priorities, and decisions are effectively communicated and understood across the organization Define and monitor success measures tied to customer outcomes, adoption, business value, efficiency, and strategic objectives while helping teams accelerate value delivery, reduce organizational friction, and improve realization of customer and business outcomes Lead change efforts associated with new technologies, evolving operating models, AI-enabled capabilities, and enterprise transformation initiatives, building stakeholder alignment and driving successful adoption across teams Support strategic Customer Experience Technology initiatives focused on digital experiences, mobile capabilities, AI-enabled customer engagement, and enterprise modernization efforts, balancing strategic thinking with practical execution to move initiatives forward Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. Who You Are 10+ years project, program, initiative management experience or equivalent demonstrated through one or combination of the following: work experience, military experience, or education Demonstrated success delivering cross-functional initiatives involving technology, product, and business partners Strong program management experience with the ability to balance strategic planning and execution Ability to influence, collaborate, and drive outcomes without formal authority Experience leading organizational change and driving adoption of new capabilities, processes, or operating models Exceptional communication, stakeholder management, facilitation, and decision-making skills Ability to manage ambiguity, navigate competing priorities, and build alignment across large organizations Skills That Will Help You Stand Out Experience leading customer-facing or digital customer experience initiatives Experience partnering across customer experience (CX), user experience (UX), product, and technology organizations Strong AI understanding and adoption Strong technical acumen and the ability to effectively collaborate with engineering leaders and technology teams Agile, Scrum, or similar program management certifications Financial services or other regulated industry experience Salary Range Information Salary ranges below reflect targeted base salaries.