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Patient Care Advocates work closely with veterinarians, technicians, and hospital leadership to ensure pets receive timely, safe, and compassionate care while helping the hospital operate efficiently. As a senior‑level technician role, the Patient Care Advocate serves as an experienced medical support partner, assisting with examinations, treatments, diagnostics, and daily workflow.

<h3>Description</h3><br/><div>The <strong>Credentialed Veterinary Technician</strong> – <strong>Patient Care Advocate</strong> is a key member of the medical team, supporting patient care, appointment flow, and client communication in a hands‑on, highly collaborative role. Patient Care Advocates work closely with veterinarians, technicians, and hospital leadership to ensure pets receive timely, safe, and compassionate care while helping the hospital operate efficiently. <strong>This position functions within state regulations and under the direction of the veterinarian.</strong></div><div> </div><div>As a senior‑level technician role, the Patient Care Advocate serves as an experienced medical support partner, assisting with examinations, treatments, diagnostics, and daily workflow. <strong>Patient Care Advocates support the delivery of care but do not diagnose, prescribe, or make independent medical decisions — all care is provided with veterinarian oversight.</strong></div><div> </div><div>This role is ideal for a licensed technician who is comfortable taking on elevated responsibility, managing appointment flow, and contributing to a patient‑first, team‑centered environment.<br/><br/><strong><em>Key Responsibilities: </em></strong></div><div> </div><div><strong>Patient & Client Support</strong></div><ul><li>Greet clients and patients with professionalism and compassion, ensuring a positive experience from arrival through discharge</li><li>Obtain accurate patient histories and document presenting concerns</li><li>Prepare patients for examinations and treatments</li><li>Communicate treatment plans, estimates, and discharge instructions clearly under veterinarian guidance</li><li>Reinforce client education related to preventive care, diagnostics, and follow-up recommendations</li><li>Act as a liaison between clients and the medical team to support clear communication and trust</li></ul><div><strong>Clinical & Workflow Support</strong></div><ul><li>Assist veterinarians during exams and treatments, including safe patient restraint and exam room preparation</li><li>Support appointment flow by managing patient movement and minimizing wait times</li><li>Assist with diagnostic preparation, sample handling, and coordination of in-house or reference lab testing</li><li>Support drop-off and urgent care workflows by coordinating patient updates and client communication</li><li>Prepare and maintain exam rooms, equipment, and supplies according to hospital protocols</li></ul><div><strong>Operational & Administrative Support</strong></div><ul><li>Accurately document patient information, services rendered, and client communications in the practice management system</li><li>Support scheduling and front desk workflows as needed to optimize hospital capacity</li><li>Assist with follow-up outreach, reminders, and rescheduling efforts</li><li>Maintain hospital cleanliness, organization, and adherence to safety and infection-control standards</li><li>Perform additional duties as needed to support hospital operations and team success</li></ul><div><strong>Ramp-Up & Performance Expectations</strong></div><ul><li>To support patient safety and long-term success, this role includes a <strong>120-day ramp-up period</strong>. During this time, team members complete onboarding, training, and LevelUp program requirements, and work toward validated competency in role-specific clinical skills.</li><li>Appointment volume, workflow responsibility, and senior-level expectations are introduced progressively and aligned to demonstrated competency and readiness not immediately upon hire.</li></ul><br/><h3>Ideal Candidate</h3><br/><ul><li>Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment</li><li>Energetic people-and-pet person with excellent work ethic and social and organizational skills</li><li>Be compassionate/caring</li><li>Willing to work flexible hours including weekends</li><li>Can work individually, as well as on a team</li><li>Self-starter personality that can complete daily tasks without the need for constant direction</li></ul><div><br/></div><br/><h3>Skills, Knowledge, & Expertise</h3><br/><ul><li><strong>Clinical & Technical Skills</strong><ul><li>Confident, safe handling and restraint of dogs and cats of varying sizes, temperaments, and medical conditions</li><li>Ability to recognize patient stress signals and apply low-stress or fear-free handling techniques</li><li>Experience supporting examinations, treatments, procedures, and basic nursing care under veterinary supervision</li><li>Knowledge of diagnostic workflows, including proper collection, labeling, handling, and preparation of samples</li><li>Familiarity with anesthesia preparation, monitoring support, and recovery workflows under licensed supervision</li><li>Strong attention to detail in medical documentation and compliance</li></ul></li><li><strong>Professional Skills</strong><ul><li>Strong communication skills with the ability to explain medical information clearly and empathetically</li><li>Excellent organizational and time-management skills in a fast-paced clinical environment</li><li>Ability to multitask, prioritize, and remain calm under pressure</li><li>Team-oriented mindset with a willingness to support peers and hospital leadership</li><li>High emotional intelligence and professionalism</li></ul></li><li><strong>Qualifications</strong><ul><li>Active veterinary technician license (state-specific requirements apply)</li><li>Prior experience working in a veterinary hospital or clinical setting</li><li>Comfort working evenings, weekends, and holidays as required by hospital operations</li><li>Ability to stand for extended periods, lift and restrain animals, and perform physical tasks associated with patient care</li><li>Must be able to lift 40 lbs.</li><li>This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws</li></ul></li></ul><div><br/></div><div><br/></div><div><br/></div><div><br/></div><br/><h3>Benefits</h3><br/><ul><li>Tuition reimbursement for Credentialed/Registered Veterinary Technicians</li><li>Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!</li><li>Health Care Plan (Medical, Dental & Vision Options) </li><li>401k Match</li><li>Generous paid time off (PTO)</li><li>Paid Parental Leave + Paid Maternity Leave</li><li>One (1) Work/Life Balance day off</li><li>Short-term and long-term disability options</li><li>Supplemental insurance options</li><li>Discounted Veterinary Care</li><li>Scrub allowance </li><li>Hands-on and E-training </li><li>Professional growth opportunities </li></ul>

North Port St. Lucie Animal Hospital

Credentialed Veterinary Technician – Patient Care Advocate

Administrative Skills

Americans with Disabilities Act (ADA)

Anesthesiology

Clinical Competency

Clinical Support

Communication Skills

Customer Relations

Customer Support/Service

Detail Oriented

Documentation

Equal Employment Opportunity (EEO)

Establish Priorities

Health Plan

Hospital

Hospital Supplies

Identify Issues

Infection Control

Insurance

Laboratory Testing

Leadership

License Management

Lift/Move 40 Pounds

Medical Conditions

Medical Office Administration

Medical Records

Multitasking

Onboarding

Operational Support

Organizational Skills

Patient Care

Patient Safety

Preventive Medicine

Sample/Specimen Processing

State Laws and Regulations

Team Player

Time Management

Training Program

Treatment Plan

Tuition Reimbursement

Urgent Care

Veterinary Hospital

Veterinary Medicine

Veterinary Nursing

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With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life. Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system.

<p><b></b></p><h5>Introduction</h5><p>Do you have the career opportunities as a(an) Social Worker you want with your current employer? We have an exciting opportunity for you to join HCA Florida St. Lucie Medical Specialists which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p><h5>Benefits</h5><p><b>HCA Florida St. Lucie Medical Specialists </b>offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>Free counseling services and resources for emotional, physical and financial wellbeing<br/></li><li>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br/></li><li>Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br/></li><li>Family support through fertility and family building benefits with Progyny and adoption assistance.<br/></li><li>Referral services for child, elder and pet care, home and auto repair, event planning and more<br/></li><li>Consumer discounts through Abenity and Consumer Discounts<br/></li><li>Retirement readiness, rollover assistance services and preferred banking partnerships<br/></li><li>Education assistance (tuition, student loan, certification support, dependent scholarships)<br/></li><li>Colleague recognition program<br/></li><li>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br/></li><li>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p><a class="neu-link has-tooltip" href="https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards" rel="noopener noreferrer nofollow" target="_blank">Learn more about Employee Benefits</a></p><p><b><i>Note: Eligibility for benefits may vary by location.</i></b><br/></p><p>Our teams are a committed, caring group of colleagues. Do you want to work as a Social Worker where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><p/><h5>Job Summary and Qualifications</h5><p><b><i>Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays </i></b></p><p/><h6></h6><p><b> DUTIES INCLUDE BUT NOT LIMITED TO</b>:</p><p> • Coordinating the provision of patient care services related to such aspects as psychosocial and needs assessment, crisis intervention, and emotional support </p><p>• Research and advocate for appropriate public assistance resources for clients • Referral to community resources, assistance with socio-economic problems </p><p>• Communicate with client’s care team</p><p> • Provide crisis intervention (referral to DCF, provider, etc as needed) </p><p>• Coordinate treatment planning with specialists and outpatient providers as needed</p><p> • Evaluate current patients for appropriate social work services </p><p>• Judge relative costs/benefits of potential social service and health care actions and choose the most appropriate one </p><p><b>EDUCATION</b>: </p><p>• Master's Degree in social work (required) </p><p><b>EXPERIENCE</b>:</p><p>• Experience working with clients that are affected by issues including neglect, abuse, domestic violence, substance abuse </p><p>• Minimum of 2 years prior experience </p><p><b>CERTIFICATION/LICENSE</b>: • State licensure or certification commensurate with degree  (LCSW)</p><p><b>Must be Licensed Clinical Social Worker</b></p><p/><p/><p/><p/><p style="font-size:12pt"/><p>Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.</p><p>HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br/><p/><blockquote class="neu-text--h4 neu-text--heavy neu-text--hca-orange neu-text--align-center neu-padding--20">"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.<br/> HCA Healthcare Co-Founder</blockquote><p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Social Worker opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <strong>Unlock the possibilities and apply today!</strong></p><p><cite>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</cite></p>

<p> At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.</p> <p>  HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.</p> <p>  And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.  </p>

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Credentialed Veterinary Technician – Patient Care Advocate North Port St. Lucie Animal Hospital

Licensed Social Worker HCA Healthcare

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