FULL_TIME

FEED

OTHER

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Performs tasks associated with the administration of retirement and health and welfare benefits such as; Processing and/or sending mailers or required forms as requested by members.

Title: Customer Care Advocate Department: Customer CareUnion: Teamsters 986 Grade: 20FLSA: Non-exempt Hours per week: 40Position SummaryThe Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status."Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."Key Duties and Responsibilities <ul><li>Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.</li><li>Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.</li><li>Updates files, including documenting system notes of conversations or action taken.</li><li>Performs tasks associated with the administration of retirement and health and welfare benefits such as; <ul><li>Processing and/or sending mailers or required forms as requested by members.</li><li>Processing and/or sending correspondence related to member or claims status.</li><li>Processing enrollments and updating member information in applicable system(s).</li><li>Distributing communications related to regulatory requirements.</li></ul></li><li>Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.</li><li>Researches and resolves complex and technical issues and irregularities.</li><li>Performs other duties as assigned.</li></ul>Minimum Qualifications <ul><li>High school diploma or GED.</li><li>Six months of experience working in customer service, third-party administrator processing, or benefits administration.</li><li>Strong work ethic and team player mentality.</li><li>Highly developed sense of integrity and commitment to customer satisfaction.</li><li>Ability to communicate clearly and professionally, both verbally and in writing.</li><li>Solid organization skills with strong detail orientation and listening skills.</li><li>Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.</li><li>Proficient computer skills including MS Office tools and applications.</li></ul>Preferred Qualifications <ul><li>Call center experience in benefits claims, billing, or eligibility.</li></ul> *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com , and we would be happy to assist you.Zenith American SolutionsReal People. Real Solutions. National Reach. Local Expertise.We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

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Zenith American Solutions

Customer Care Advocate 1

Americans with Disabilities Act (ADA)

Analysis Skills

Best Practices

Billing

Call Centers

Claims Processing

Communication Skills

Compensation and Benefits

Computer Skills

Customer Satisfaction

Customer Support/Service

Detail Oriented

Documentation

Federal Laws and Regulations

Healthcare Administration

Healthcare Customer Service

High School Diploma

Information Technology & Information Systems

Information/Data Security (InfoSec)

Mail Processing

Microsoft Office

Organizational Skills

Philosophy

Problem Solving Skills

Regulations

Regulatory Requirements

State Laws and Regulations

Team Player

equestftpin

UNKNOWN

Seek new leads through various channels, including networking, cold calling, and online research. We are seeking a proactive, customer-oriented professional with a passion for sales and a strong ability to build and maintain relationships.

<h1>About Us:</h1>CIMON is a leading technology company specializing in innovative automation solutions. We are seeking a proactive, customer-oriented professional with a passion for sales and a strong ability to build and maintain relationships. If you possess excellent communication and organizational skills, with a keen eye for detail, we want you on our team.<h2>What You'll Do in the Role:</h2>Customer Support:<ul><li>Assist with e-commerce inquiries via phone and email, providing Sales support for CIMON products.</li><li>Address questions about order and shipment status, resolving customer concerns promptly to maintain satisfaction and ensure repeat business.</li><li>Help new customers or partners establish credit terms when requested.</li><li>Gain in-depth knowledge of CIMON products to effectively address customer needs and queries.</li><li>Provide necessary resources such as catalogs, manuals, software, etc., to assist customers, and offer feedback for improvement.</li></ul>Sales and Lead Generation:<ul><li>Seek new leads through various channels, including networking, cold calling, and online research.</li><li>Stay informed about industry trends, competitor activities, and potential opportunities.</li><li>Conduct product presentations and demos, highlighting the features and benefits of CIMON’s products.</li><li>Prepare accurate and competitive quotes and proposals tailored to customer needs.</li><li>Schedule and engage in virtual meetings with prospects and customers to discuss their requirements.</li></ul>Collaboration and Coordination:<ul><li>Work closely with marketing, product development, and customer service for cohesive sales efforts.</li><li>Update the collaboration board (Monday) for the Sales Team.</li></ul>Trade Shows and Events: <ul><li>Represent CIMON at trade shows and industry events to promote products and generate leads.</li><li>Document and follow up on leads generated from trade shows.</li><li>Maintain up-to-date records of sales activities, customer interactions, and pipeline status in the CRM system (HubSpot).</li><li>Keep track of inventory used for customer trials, testing, and educational purposes.</li><li>This position may require travel up to 15% of the time.</li></ul><h2>What You'll Need for the Role:</h2><h2></h2>Education and Experience: <ul><li>Bachelor’s degree in Business, Engineering, Sales, or a related field.</li><li>Minimum of 1-3 years of experience in sales, customer service, or a related role.</li><li>Experience in the technology or automation industry is a plus.</li></ul>Skills and Attributes <ul><li>Excellent communication and organizational skills.</li><li>Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Proactive and self-motivated with a strong ability to build and maintain relationships.</li><li>Detail-oriented with a keen eye for accuracy.</li><li>Team player who can work effectively with cross-functional teams.</li></ul><h2>Benefits:</h2><ul><li>Health, dental, and vision insurance.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li><li>Collaborative and innovative work environment.</li><li>Opportunity to travel and represent the company at trade shows and industry events.</li></ul>

CIMON INC

Customer Success Advocate (CSA) | Bonus & Commission Potential

Automation

Cold Calling Skills

Competitive Research

Cross-Functional

Customer Relations

Customer Relationship Management (CRM) Systems

Dental Insurance

Educational Testing

Industry/Trade Analysis

Internet Research

Lead Generation

Marketing

Multitasking

Product Demonstration

Product Development

Product Support

Promotional Programs

Resolve Customer Issues

Revenue Growth

Sales

Sales Presentation

Sales Support

Trade Shows

Vision Plan

Willing to Travel

eCommerce

HiringThing

PART_TIME

Develop and maintain a good working rapport with other departments within the facility, and outside community health, welfare and social agencies, to assure that social service programs can be properly maintained to meet the needs of the residents. Work with emotional problems including assisting resident/family with anxieties and stress caused by illness and admission to the facility, difficulties in coping with residual physical disabilities, fears related to helplessness and death, and the need for institutional and specialized care.

General PurposeThis role is responsible in assisting in planning, developing, organizing, implementing, evaluating, and directing our facility's social service programs in accordance with current existing federal, state, and local standards, as well as our established policies and procedures, to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis.Essential Duties <ul><li>Assist the Social Service Director/Consultant in the planning, developing, organizing, implementing, evaluating, and directing of the social service programs of this facility.</li><li>Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed.</li><li>Assist in the development, administering, and coordinating of department policies and procedures.</li><li>Review department policies and procedures, at least annually, and participate in making recommended changes.</li><li>Assist in developing and implementing policies and procedures for identifying the medically related social and emotional needs of the resident.</li><li>Participate in community planning related to the interests of the facility and the services and needs of the resident and family.</li><li>Assist residents in achieving the highest practicable level of self care, independence and well being.</li><li>Assist with providing medically related social services so that the highest practicable physical, mental and psychosocial well being of each resident is attained or maintained.</li><li>Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Director.</li><li>Provide information to resident/families as to Medicare/Medicaid, and other financial assistance programs available to the resident.</li><li>Provide consultation to members of our staff, community agencies, etc., in efforts to solve the needs and problems of the resident through the development of social service programs.</li><li>Record and maintain regular Social Service progress notes indicating response to the treatment plan and/or adjustment to institutional life.</li><li>Coordinate social service activities with other departments as necessary.</li><li>Work with emotional problems including assisting resident/family with anxieties and stress caused by illness and admission to the facility, difficulties in coping with residual physical disabilities, fears related to helplessness and death, and the need for institutional and specialized care.</li><li>Evaluate social and family information and assist in determining plan for social treatment.</li><li>Meet with department personnel, on a regularly scheduled basis, to assist in identifying and correcting problem areas, and/or the improvement of services.</li><li>Assist in obtaining resources from community social, health and welfare agencies to meet the needs of the resident.</li><li>Assist in making outpatient appointments as ordered and schedule on site ancillary patient services to include optometry, podiatry, dentistry and psychiatric services.</li><li>Assists in discharge planning with appropriate agencies, entities or individuals to include agency services, equipment and agency referrals.</li><li>Develop and maintain a good working rapport with other departments within the facility, and outside community health, welfare and social agencies, to assure that social service programs can be properly maintained to meet the needs of the residents.</li><li>Assist in the development of and participate in regularly scheduled orientation and in service training programs in relation to the social, emotional and medical needs of the residents.</li><li>Assist in the development of the department's budget.</li><li>Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc.</li><li>Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.</li></ul>Supervisory RequirementsThis role has no supervisory requirements.Qualification Education and/or Experience Education <ul><li>Bachelor's Degree in Social Work (BSW) required or a Bachelor's Degree in a human services field (e.g., sociology, psychology, rehabilitation counseling, or gerontology) with one year of supervised social work experience in a health care setting, in accordance with federal regulations.</li></ul>Experience <ul><li>Minimum of one year of supervised social work experience in a health care setting such as a hospital, nursing facility, hospice, or related program.</li><li>Prior long-term care or skilled nursing facility experience preferred.</li></ul> Language Skills Ability to read and understand procedure and instruction manualsand directions. Mathematical Skills Basic math skills of addition, subtraction, multiplication anddivision. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations (State requirements vary; include what applies to the state.)<ul><li>Social work licensure (LSW, LMSW, LCSW, or state equivalent) if required by state law.</li><li>Must meet all state and federal qualification standards for social workers in skilled nursing facilities.</li><li>Completion of mandatory in-service trainings, including resident rights, abuse prevention, dementia training, and HIPAA, as required by the facility and state regulations.</li></ul> Physical Demands <ul><li>Regularly required to sit, stand, walk, talk, read, and hear.</li><li>Frequent use of standard office equipment including a computer, telephone, copier, scanner, calculator, and fax machine.</li><li>Prolonged periods of computer work and documentation.</li><li>Occasional lifting or moving of items up to 25 pounds, such as resident charts, office supplies, or equipment.</li><li>Occasional bending, reaching, and stretching during filing, resident interaction, or office tasks.</li><li>Must be able to move throughout the facility to meet with residents, families, staff, and other departments.</li><li>May be required to assist in the evacuation of residents during emergency situations.</li></ul>Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually low to moderate.

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Advocate Jobs in Henderson, NV

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Advocate Jobs in Henderson, NV

Customer Care Advocate 1 Zenith American Solutions

Customer Success Advocate (CSA) | Bonus & Commission Potential CIMON INC

Social Worker Trellis Centennial

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