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The Patient Advocate is a Tier 2 escalation owner responsible for resolving complex patient issues from start to finish, focusing on investigating problems, coordinating across teams, and ensuring a clear, compliant resolution. This position acts as the bridge between patients, providers, and internal departments, shielding providers from non-clinical issues while maintaining a consistent and professional patient experience.

Position SummaryThe Patient Advocate is a Tier 2 escalation owner responsible for resolving complex patient issues from start to finish, focusing on investigating problems, coordinating across teams, and ensuring a clear, compliant resolution.  This position acts as the bridge between patients, providers, and internal departments, shielding providers from non-clinical issues while maintaining a consistent and professional patient experience. The Patient Advocate is also responsible for identifying root causes of recurring problems and providing insights that improve processes and reduce future escalations.This position is part-time.Key Responsibilities<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Take full ownership of escalated cases from Customer Service.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Manage cases end-to-end, ensuring resolution without returning ownership to other teams.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Serve as the single point of contact for complex patient issues.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Investigate timelines, provider interactions, and communication records.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Identify root causes of issues (process failure, communication breakdown, patient misunderstanding, etc.).</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Collaborate with Customer Service, Provider Ops, QA, and HR.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Deliver clear, professional, and consistent communication to patients.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">De-escalate high-conflict situations using sound judgment and empathy.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Set accurate expectations regarding processes, timelines, and outcomes.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Ensure compliance with Fair Housing Act and HUD guidance.</li><li style="margin:0in 0in 10pt 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Track cases, identify trends, and provide weekly reports.</li></ul>Key Performance Indicators (KPIs)<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Reduction in escalations.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Time to resolution.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Decrease in repeat complaints.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Quality of reporting insights.</li><li style="margin:0in 0in 10pt 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Reduction in refunds/chargebacks.</li></ul> Qualifications<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">2+ years in escalation management, customer service, or healthcare support.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Strong analytical and communication skills.</li><li style="margin:0in 0in 0in 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Ability to handle sensitive/high-conflict situations.</li><li style="margin:0in 0in 10pt 0px;line-height:115%;font-size:11pt;font-family:'cambria' , serif">Preferred: telehealth or ESA/PSA experience.</li></ul>

Nocturnal Enterprises LLC

PATIENT ADVOCATE

Analysis Skills

Chargebacks

Communication Skills

Customer Escalations

Customer Service Operations

Customer Support/Service

Healthcare Administration

Maintain Compliance

Problem Solving Skills

Process Improvement

Quality Assurance

Reporting Skills

Root Cause Analysis

Telehealth

Trend Analysis

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This position is ideal for individuals who value ownership and purpose-driven work in a supportive environment.#J-18808-Ljbffr. Globe Life AIL - Lisa Russel is seeking a motivated Remote Client Representative for a fully remote position.

Globe Life AIL - Lisa Russel is seeking a motivated Remote Client Representative for a fully remote position. The role emphasizes strong communication skills, reliability, and a positive mindset. Candidates can expect extensive training, unlimited leads, and the potential for performance-based bonuses. Additional benefits include medical insurance reimbursement, virtual workshops, and opportunities for advancement. This position is ideal for individuals who value ownership and purpose-driven work in a supportive environment.#J-18808-Ljbffr

Globe Life AIL - Lisa Russel

Remote Client Advocate - Entry Level, Growth & Perks

IRecruitee

We're seeking spirited and proactive individuals to join us as Family Future Advocates, playing a vital role in guiding families toward financial peace. Earn Big: With a rewarding commission structure, you'll see potential earnings of $65,000 to $85,000 part-time, all while rising to the challenge of your personal goals.

YEAR

<h1>Become a Family Future Advocate and Transform Lives at GFI Ikigai!</h1> <h2>Why Join Us?</h2> Step into a role where your work contributes to a brighter future for families. At GFI Ikigai, we believe in making every interaction meaningful. We're seeking spirited and proactive individuals to join us as Family Future Advocates, playing a vital role in guiding families toward financial peace. Whether you're a veteran in the field or just embarking on your journey, we provide the right resources to excel. <h2>The Exciting Perks Await!</h2> <ul><li>Flex-Your-Way: A schedule that's molded to fit the life you love living. Dive into the world of remote work with our state-of-the-art technology.</li><li>Earn Big: With a rewarding commission structure, you'll see potential earnings of $65,000 to $85,000 part-time, all while rising to the challenge of your personal goals.</li><li>Career Ascension: Leap into leadership roles and watch your professional life reach new exhilarating heights!</li></ul> <h2>A Day in the Life</h2> <ul><li>Create heartfelt connections with families, understanding their aspirations, and guide them with tailor-made solutions.</li><li>Design and present bespoke financial blueprintscovering aspects from budgeting and debt reduction to investing and retirement planning. The bonus? No cold calls needed!</li><li>Harness tools like Salesforce to boost overall client satisfaction.</li><li>Identify pathways for extending policies and nurturing enduring client contentment.</li></ul> <h2>What Do We Expect From You?</h2> <ul><li>Must be at least 18 years of age and a proud resident of the U.S.</li><li>Have a computer or Chromebook with a camera for seamless communication.</li><li>Pass a standard background check.</li><li>Be eager to acquire a state financial/insurance licenseguided by our thorough support system!</li><li>Possess excellent communication prowess, both verbal and written.</li></ul> <h2>Measure Success: Aim High</h2> <ul><li>Client Delight: Surpass satisfaction benchmarks such as NPS/CSAT.</li><li>Smooth Sailing: Address and resolve issues quick as a flash, aligning with expectations.</li><li>Drive Growth: Foster revenue retention and growth via exceptional service delivery.</li><li>Flawless Management: Keep your CRM data pristine and submit reports in a timely manner.</li></ul> <h2>Are You Ready for This Journey?</h2> At GFI Ikigai, we're all about transforming financial solutions into engaging experiences that matter. If you're ready to leap into an adventure that defines futuresincluding your ownthen let's craft a promising tomorrow, together!

Advocate Jobs in Jefferson, LA

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Advocate Jobs in Jefferson, LA

PATIENT ADVOCATE Nocturnal Enterprises LLC

Remote Client Advocate - Entry Level, Growth & Perks Globe Life AIL - Lisa Russel

Family Future Advocate GFI-Team Ikigai

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