Vista, California10 days ago
Accepting heavy inbound calls from patients regarding but not limited to: Testing, billing process, cost, statement, collection letters, payer correspondence, Exagen correspondence, initial claim notification letter, invoice letter, patient consent, aged AR letter, insurance eligibility, refunds. The APAT department is a call center environment where Primary duties include outbound and inbound patient calls which include providing information about Exagen’s unique AVISE testing and securing patient payments.