Bilingual Call Center Representative/Member Advocate Healthcare Financial, Inc.Bilingual Call Center Representative/Member AdvocateBoston, MA$45,000–$47,000 / yearFull timeHighly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.
Victim Witness Advocate Middlesex County DA's OfficeVictim Witness AdvocateWoburn, MA$46,500 / yearYou understand that the Middlesex District Attorney's Office requires a Criminal Offender Record Information (CORI) check on all prospective employees as a condition of their employment, and that individuals other than those provided by a candidate may be contacted in the course of completing a full background and qualifications check. In addition, specialized advocates are assigned to the Child Protection Unit, Elder and Disabled Persons Protection Unit, Appeals Bureau, Homicide and Unsolved Unit and the Domestic Violence Program.
Shelter Advocate | Part Time New HopeShelter Advocate | Part TimeAttleboro, MassachusettsOur programs are designed to comply with all applicable federal, state and local laws, directives and regulations and cover all human resource actions including employment, compensation, benefits, training, education, tuition aid, transfers, promotions and social/recreational programs. SCOPE OF WORK: The shelter advocate staff provides a safe and supportive environment for the residents in the shelter program as needed in the weeknight timeframe.
One Care Plan Advocate Old Colony Elder ServicesOne Care Plan AdvocateBrockton, MAFull timeOur mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.
Social Worker - Elder Advocate Greater Lynn Senior ServicesSocial Worker - Elder AdvocateLynn, MA$28–$29.50 / hourFull timeRequires flexibility, availability and the ability to work a rotating work schedule for on-call coverage, after hours and weekend coverage when necessaryEffective documentation skills with the ability to complete documentation that is timely, accurate and comprehensive Excellent communication skills with the ability to establish and maintain positive and professional relationships with team members, consumers and their support systems, providers and business partnersCritical thinking, solid communication and assessment skills are a necessary function of the position when responding to a crisis. Qualifications: Minimum of a Bachelor's Degree in Human Services or related field with two (2) years of related experience requiredPrevious firsthand experience dealing with high risk/crisis situations, previous knowledge and/or work experience in the Case Management or Behavioral Health field required.
Family Advocate Action for Boston Community DevelopmentFamily AdvocateBoston, MA$21.93–$28.62 / hourMinimum of a high school diploma or equivalent with one of the following; Family Development Credential, Certificate in Human Services, Social Work, Family Services, Counseling or other comparable credential, or active enrollment in AA or BA degree program. Promote partnership and maintain relationships with families through ongoing frequent communication including but not limited to phone calls, group activity, home visits, informal contacts and classroom visits.
Member Services Advocate-1 Point32Health, Inc.Member Services Advocate-1Canton, MAUnder the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, dressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health. The Member Service Advocate is a member champion to resolve issues internally with a wide variety of departments and interacting externally with providers, employers, brokers and provider billing offices to assist with issue resolution.
Social Services Advocate Private Counsel Division, Administration Committee for Public Counsel ServicesSocial Services Advocate Private Counsel Division, AdministrationBoston, MAExperience working with individuals and families of diverse racial, ethnic, cultural, educational, disabilities, and economic backgrounds; Experience with conducting psychosocial interviews, needs assessments, and writing and executing discharge, release, or re-entry plans; Experience with case management, coordinating services, and collaboration as part of multi-disciplinary teams; Experience with drafting comprehensive defense-oriented written advocacy and release plans; Ability to conduct comprehensive records review and identify salient information (educational, medical, mental health, psychological, etc.); Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Ability to establish and maintain cooperative working relationships with colleagues and supervisors, as well as with external service providers; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, willingness to transport clients to programs, attend meetings, and conduct collateral interviews; Knowledge of basic computer skills, Microsoft Windows, virtual conference platforms (Zoom, Teams, etc.), and cell phone applications; Experience with unhoused or unsheltered populations is a plus; and, Bilingual abilities are a plus. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members.
Social Services Advocate PDD Boston Central & PDD Boston Metro Committee for Public Counsel ServicesSocial Services Advocate PDD Boston Central & PDD Boston MetroBoston, MASocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Social Services Advocate PDD Lowell Committee for Public Counsel ServicesSocial Services Advocate PDD LowellLowell, MASocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Social Services Advocate PDD Framingham Committee for Public Counsel ServicesSocial Services Advocate PDD FraminghamFramingham, MASocial Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships; Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives; Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, Other duties as assigned. Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; Knowledge of public and private social services systems and resources; Demonstrated ability to communicate effectively and persuasively orally and in writing; Proven ability to work effectively independently and as part of a team; Ability to establish and maintain cooperative working relationships within the office and the service provider community; Ability to prioritize and manage multiple clients and responsibilities; Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, Bilingual abilities are a plus.
Bilingual Community Support and Housing Advocate (Spanish) at Transition House Riverwalker TalentBilingual Community Support and Housing Advocate (Spanish) at Transition HouseCambridge$65,000–$70,000 / yearRole Summary: The Community Support and Housing Advocate provides trauma-informed, culturally responsive advocacy, housing navigation, and case management services to survivors of domestic violence in Cambridge including program participants in Transition House Long-term Housing Programs. The Advocate works collaboratively with participants, housing providers, community partners, and public agencies to help survivors obtain and maintain safe, stable housing while increasing self-sufficiency and ensuring that survivors have access to comprehensive, trauma-informed support.
Member Services Advocate-1 Point32HealthMember Services Advocate-1Canton, MassachusettsUnder the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, dressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health. The Member Service Advocate is a member champion to resolve issues internally with a wide variety of departments and interacting externally with providers, employers, brokers and provider billing offices to assist with issue resolution.
Bilingual Client Advocate Action for Boston Community DevelopmentBilingual Client AdvocateBoston, MA$43,625.40 / yearAs a Client Advocate , you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett at a neighborhood site. Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Patient Advocate Matter HealthPatient AdvocateBoston, MassachusettsWorking alongside an Nurse Practitioner (NP), you'll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey.
Student Advocate BOSTON ARCHITECTURAL COLLEGE, THEStudent AdvocateBoston, MA$50,000–$52,000 / yearPreferred prior experience in a call center; and/or prior experience working in one (1) or more of the following areas in a college or university setting: information technology, on-line learning, financial aid, student registration office, student complaints, student accounts, and admissions. Student Advocates are responsible for student 'triage' working closely with the student to determine individual needs and assisting the student in navigating their BAC college experience successfully.
Case Manager - Front Door & Diversion Advocate Community TeamworkCase Manager - Front Door & Diversion AdvocateLowell, MARemote$24–$27 / hourAssist families in securing permanent housing by making full use of all available housing opportunities, including the private rental market and long-term subsidies including section 8, state-aided public housing, state-aided subsidies, and income-eligible project-based subsidies, as well as the HomeBASE Household Assistance Benefit. The Front Door & Diversion Advocate will be responsible for providing case management services to families, using a trauma-informed approach that includes: developing monthly Rehousing Plans, referrals to community resources, advocacy, assessments, and crisis intervention, with the goal of placing families into permanent housing.
Mental Health Advocate - Dual Diagnosis, Part Time University Health Services IncMental Health Advocate - Dual Diagnosis, Part TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor's degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Mental Health Advocate - Full Time University Health Services IncMental Health Advocate - Full TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School Diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor's degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Consumer Services Advocate Boston Senior Home CareConsumer Services AdvocateBoston, MAFull timeJob Title: Consumer Service AdvocateBusiness Unit: AdministrationDepartment: Consumer Services UnitReports to: CSU Manager FLSA: Non-ExemptClassification: Regular Full-time (35 hours)Grade Level: 7Salary Range: $ 40,000 - $44,684 (commensurate with experience)Bonus: Offering a $1,000 Sign-On Bonus SUMMARY OVERVIEWThe Customer Service Advocate (CSA) plays a vital role to Boston Senior Home Care, Inc., both externally to the community as well as internally to the staff. Strong mathematical skillsThorough knowledge of office practices, management, organizationStrong time management and priority settings skills with the ability to handle diverse responsibilities and work independently with minimal supervisionWork with a high degree of independence, must have good judgment to anticipate and resolve issues as they ariseSUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.