UNKNOWN

YEAR

The Customer Service Advocate III is responsible for providing prompt, accurate, thorough, and courteous responses to customer inquiries through phone, written correspondence, web inquiries, and walk-in interactions. This role requires strong communication skills, problem-solving abilities, and the capability to manage high-volume customer interactions in a fast-paced call center environment.

Job Title: Customer Service Advocate III Location: Columbia, SC 29229 (Onsite Only) Duration: 3-Month Contract to Hire Pay Rate: $18.00/hr Schedule: Monday – Friday, 8:00 AM – 8:30 PM (Post-training availability required between 8:00 AM and 8:00 PM)<ul><li> Training Duration: 6–8 weeks </li><li> Training Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Weekend training may be required) </li></ul> Job Summary The Customer Service Advocate III is responsible for providing prompt, accurate, thorough, and courteous responses to customer inquiries through phone, written correspondence, web inquiries, and walk-in interactions. This role requires strong communication skills, problem-solving abilities, and the capability to manage high-volume customer interactions in a fast-paced call center environment. Key Responsibilities <ul><li>Respond to customer inquiries accurately and professionally via phone, email, web, or walk-in interactions</li><li>Research and resolve complex or non-routine customer issues</li><li>Document customer interactions and maintain accurate records</li><li>Process adjustments and coordinate with internal departments to resolve concerns</li><li>Assist with priority inquiries and special projects as assigned</li><li>Provide feedback to management regarding recurring customer issues or process improvements</li><li>Maintain departmental productivity, quality, and timeliness standards</li><li>Support training and cross-training efforts for new and existing employees</li></ul> Qualifications <ul><li>High School Diploma or equivalent</li><li>1 year of claims processing or customer service experience OR Bachelor’s Degree in lieu of experience</li><li>Excellent verbal and written communication skills</li><li>Strong organizational and interpersonal skills</li><li>Ability to handle confidential information with discretion</li><li>Ability to multitask and work effectively in a high-stress environment</li><li>Basic computer proficiency</li></ul> Preferred: <ul><li>Associate Degree</li><li>3+ years of customer service or call center experience</li><li>Experience with word processing, spreadsheets, and database software</li></ul> Work Environment <ul><li>Heavy call volume/customer service environment</li><li>Typical office setting</li><li>Business casual dress code required</li></ul>

Spectraforce is a leading global services firm that provides a portfolio of Consulting, Staffing and Outsourcing services & solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers at Pune, Chandigarh, and Hyderabad, India. At Spectraforce we have a Philosophy - a Philosophy that excellence is derived through dedicated, focused and innovative work. We also believe that knowledge comes through sharing and growth comes to every organization where people use knowledge in team work. A progressive culture and a world of possibilities is what you see with us.

Spectraforce Technologies Inc

Customer Service Advocate

Call Centers

Call Volume

Claims Processing

Communication Skills

Consulting

Customer Relations

Customer Support/Service

Database Management Software/Systems (DBMS)

Multitasking

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Record Keeping

Spreadsheets

Word Processing

Writing Skills

cb_wl_jobs_master

FEED

The Licensed Master-Level Social Worker (LMSW) and Licensed Independent Social Worker – Clinical Practice (LISW-CP) play a vital role as part of the care team within our organization. We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits.

We are seeking a qualified Licensed Social Worker to assist our hospice patients in our Sumter patients. The Licensed Master-Level Social Worker (LMSW) and Licensed Independent Social Worker – Clinical Practice (LISW-CP) play a vital role as part of the care team within our organization. This role provides patients with the essential support necessary to cope with chronic, acute, or terminal illnesses.This role would be in person in traveling to patients' homes/facilities daily. You must have reliable transportation as travel is required daily to the Sumter area. This is a salary-based position, with the opportunity to receive a monthly bonus. This is a full-time 8-hr position (8:00AM-5:00PM) (Monday-Friday).AboutWe are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.Why Choose a Career at Your Health?Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.<ul><li>Competitive Compensation Package with Bonus Opportunities</li><li>Employer Matched 401K</li><li>Free Visit & Prescriptive Services with HDHP Insurance Plan</li><li>Employer Matched HSA</li><li>Generous PTO Package</li><li>Career Development & Growth Opportunities</li><li>Vehicle Allowance</li></ul>What Are We Looking For?A successful Licensed Social Worker will be able to perform these essential duties and 
responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions. 
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).Areas of Responsibility:<ul><li>Document updates of ongoing care plans.</li><li>Participate in IDG and updates appropriate care plans</li><li>This may involve screening for mental health conditions, substance abuse issues, domestic violence, and other social determinants of health.</li><li>Providing individual, couples and families with counseling or psychotherapy to address mental health concerns such as depression, anxiety, grief, trauma, and adjustment to illness or life changes.</li><li>Develop and implement cognitive assessment care plans tailored to each patient’s unique needs. Integrate social determinants of health and behavioral health into the overall care plan.</li><li>Accurately document and log care management as appropriate and collaborate with the care team to keep patients’ care plans up to date.</li><li>Facilitate integration of behavioral health services into the primary care settings, ensuring patients have access to appropriate mental health and substance abuse resources.</li><li>Facilitate communication and coordinate among the patient’s care team members to ensure a comprehensive and integrated approach to health care delivery.</li><li>Communicate with providers and staff via phone, email, Teams, Athena, or in-person.</li><li>Collaborate closely with care team members to coordinate comprehensive care plans that address both medical and hospice needs.</li><li>Educating patients and their families about mental health conditions, treatment options, coping strategies, and community resources available for support.</li><li>Serving as an advocate for patients to ensure their needs are addressed within the healthcare system and community settings.</li><li>This may involve assisting with access to social services, disability benefits, housing assistance, or legal support.</li><li>Maintaining accurate and confidential documentation of assessments, treatment plans, progress notes, and communication with patients and other healthcare professionals in accordance with legal and ethical standards.</li><li>Recognizing and respecting the cultural, ethnic, and socioeconomic diversity of patients and tailoring interventions and treatment approaches to meet their unique needs and preferences.</li><li>Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.</li><li>Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.</li></ul>Qualifications:<ul><li>Master’s Degree with appropriate licensure for LMSW or LISW-CP. License must be in good standing.</li><li>Experience or certification as a substance use disorder (SUD) specialist is preferred. This includes either formal certification or demonstrated experience working with individuals affected by substance use in clinical or community settings.</li><li>A minimum of one year of experience in a healthcare setting is preferred.</li><li>A minimum of one year of experience in hospice preferred.</li><li>Must be proficient in utilizing technology tools and platforms for remote patient monitoring, telemedicine, and electronic medical records.</li><li>Ability to read and communicate effectively.</li><li>Strong written and verbal skills.</li><li>Basic computer knowledge.</li><li>Ability to manage and demonstrate effective leadership skills.</li><li>Should demonstrate good interpersonal and communication skills under all conditions and circumstances.</li><li>Ability to foster a cooperative work environment.</li><li>Team player with ability to manage multiple responsibilities and demonstrate sound judgment.</li><li>Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.</li></ul>

Advocate Jobs in Sumter, SC

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Advocate Jobs in Sumter, SC

Customer Service Advocate Spectraforce Technologies Inc

Licensed Social Worker - Hospice Your Health Organization

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