The advocate serves as liaison authority with Legal Counsel, Risk Management, and Patient Safety for unanticipated outcomes and pre-litigation matters, as well as ensures appropriate routing and escalation of concerns to clinical leadership, Risk Management, Compliance, Legal, and other departments as needed. In addition, the advocate supports the organization in mitigating risk by providing advanced service recovery support for escalated patient and family concerns, including real-time de-escalation, facilitation of difficult conversations, and coordination of follow-up communication between stakeholders.