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GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems. Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul><li>Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency </li><li>Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist </li><li>Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency </li><li>Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution </li><li>Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service </li><li>Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance </li><li>Mentor and train peers while functioning as a Customer Solution's subject matter expert </li><li>Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program </li></ul>SUPERVISORY RESPONSIBILITIES: None. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. MINIMUM KNOWLEDGE & SKILLS REQUIRED: <ul><li>High school diploma or equivalent </li><li>Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required </li><li>Proficient oral, written, and intrapersonal communication skills </li><li>Exemplary comprehension, listening and negotiation skills </li><li>Excellent customer service skills with both external and internal customers </li><li>Attention to detail </li><li>Excellent conflict management skills </li><li>Ability to work in a Call Center environment </li><li>Basic mathematical and analytical skills </li><li>Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy. </li><li>Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook. </li><li>Self-motivated, professional with strong organizational and problem-solving skills </li></ul> #LI-EG1 Customer Solutions Advocate (Collections) At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third

Customer Solutions Advocate (Collections)

Analysis Skills

Banking Services

Bankruptcy

Call Centers

Communication Skills

Computer Skills

Computer Systems

Conflict Resolution

Consulting

Credit Cards

Customer Escalations

Customer Experience

Customer Support/Service

Data Entry

Detail Oriented

Foreclosures

High School Diploma

Leadership

Legal

Mathematics

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Multiplatform/Cross-Platform

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Performance Metrics

Policy Development

Problem Solving Skills

Procedure Development

Quality Assurance

Recruiting/Staffing Agency

Risk

Risk Management

Sales

Time Management

Writing Skills

Hire Recruits

OTHER

To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers. Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.

WEEK

Overview:
This position requires early morning availability, with scheduled start times as early as 3:00 AM Schedule: Mon-Thurs Pay:$75K - $85K (paid weekly) + Commissions Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!  Check out our company page: <a href="https://www.imagefirst.com/company/" rel="noopener nofollow noreferrer" target="_blank">https://www.imagefirst.com/company/</a>

Responsibilities & Qualifications:
This position requires early morning availability, with scheduled start times as early as 3:00 AM Schedule: Mon-Thurs Pay:$75K - $85K (paid weekly) + Commissions This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.  To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers. RESPONSIBILITIES:<ul><li style="font-family:'georgia' , 'palatino' , serif">Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community</li><li style="font-family:'georgia' , 'palatino' , serif">Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term</li><li style="font-family:'georgia' , 'palatino' , serif">Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles</li><li style="font-family:'georgia' , 'palatino' , serif">Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives</li><li style="font-family:'georgia' , 'palatino' , serif">Product Management: load outs, inventories, quality-stains/damage, tape changes</li><li style="font-family:'georgia' , 'palatino' , serif">Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application</li><li style="font-family:'georgia' , 'palatino' , serif">Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books</li><li style="font-family:'georgia' , 'palatino' , serif">Unload Truck: check-in, empty soil carts, weigh carts</li><li style="font-family:'georgia' , 'palatino' , serif">Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags</li><li style="font-family:'georgia' , 'palatino' , serif">Truck Maintenance: timely communication of repairs, PM, accidents</li><li style="font-family:'georgia' , 'palatino' , serif">Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements</li></ul>MINIMUM QUALIFICATIONS:<ul><li style="font-family:'georgia' , 'palatino' , serif">Minimum of 3 years of experience within sales or a route sales role</li><li style="font-family:'georgia' , 'palatino' , serif">Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.</li><li style="font-family:'georgia' , 'palatino' , serif">Ability to lift 25 pounds on a frequent basis</li><li style="font-family:'georgia' , 'palatino' , serif">Ability to drive commercial motor vehicle for up to 10 hours daily </li><li style="font-family:'georgia' , 'palatino' , serif">High School Diploma or equivalent</li><li style="font-family:'georgia' , 'palatino' , serif">Valid Driver’s License and Excellent Driving Record </li><li style="font-family:'georgia' , 'palatino' , serif">Sense of direction/knowledge of area</li></ul>

Company Values & Benefits:
Required Competencies:<ul><li style="font-family:'georgia' , 'palatino' , serif">Be Respectful: Value all we come in contact with</li><li style="font-family:'georgia' , 'palatino' , serif">Be Remarkable: Create a positive moment with every interaction</li><li style="font-family:'georgia' , 'palatino' , serif">Be Safe: Keep ourselves and those around us safe</li><li style="font-family:'georgia' , 'palatino' , serif">Be Honest: Be guided by truthfulness in all we do  </li></ul>Benefits:<ul><li style="font-family:'georgia' , 'palatino' , serif">Weekly pay</li><li style="font-family:'georgia' , 'palatino' , serif">Medical, Dental, Vision </li><li style="font-family:'georgia' , 'palatino' , serif">Pet, Legal, and Hospital Indemnity Insurance </li><li style="font-family:'georgia' , 'palatino' , serif">401k (match)</li><li style="font-family:'georgia' , 'palatino' , serif">Paid Time Off Package</li><li style="font-family:'georgia' , 'palatino' , serif">Paid Parental Leave</li><li style="font-family:'georgia' , 'palatino' , serif">Tuition Reimbursement </li><li style="font-family:'georgia' , 'palatino' , serif">Referral Program</li><li style="font-family:'georgia' , 'palatino' , serif">Great company culture</li><li style="font-family:'georgia' , 'palatino' , serif">Collaborative team environment </li></ul>EOE / Drug-Free Workplace  We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates. #ZR

ImageFIRST Healthcare Laundry Specialists

Customer Advocate

Billing

Business Growth

Cost Control

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Diversity

Door-to-Door Sales

Driver's License

Exceeded Sales Goal

Healthcare

Infection Control

Inventory Costs

Inventory Management

Laundry

Lift/Move 25 Pounds

Loading/Unloading

Patient Care

Product Management

Product Pricing

Productivity Management

Regulations

Rentals

Retention Programs

Revenue Growth

Sales Administration

Sales Management

Sales Prospecting

Sales Strategy

Strategic Planning

Team Player

[AW]-iCims

Participate in IHCC allowed activities such as the development and oversight of a healthcare support plan that includes coordination of medical care and proactive care management of both chronic diseases and complex conditions such as recurring falls, depression and dementia. GET IN TOUCH: Kristen (616) 201-0976 APPLY NOW: Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members.

JOIN TEAM TRILOGY:
At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive! 

WHAT WE'RE LOOKING FOR:
The Director of Social Services is primarily responsible for the implementation of social care plans and resident assessments to ensure that the medically related emotional and social needs of the residents are met and maintained on an individual basis.  Key Responsibilities<ul><li>Plan, develop and organize the social service programs of the Health Campus.</li><li>Participate in discharge planning, development and implementation of social care plans and resident assessments.</li><li>Develop a written plan of care (preliminary and comprehensive) for each resident that identifies the problems/needs of the resident and the goals to be accomplished for each problem/need identified.</li><li>Provide information to residents/families on Medicare/Medicaid and other financial assistance programs available to the residents.</li><li>Participate in IHCC allowed activities such as the development and oversight of a healthcare support plan that includes coordination of medical care and proactive care management of both chronic diseases and complex conditions such as recurring falls, depression and dementia. Assist in transitional care planning from hospital or nursing facility to home/assisted living.</li><li>Coordinate outside support services for residents to meet their care needs at home or in the health campus.</li></ul>Qualifications for Director of Social Services I: Indiana locations<ul><li>Bachelor's or advanced degree in Social Work or a Human Services field, including but not limited to: <ul><li>Special Education</li><li>Rehabilitation Counseling</li><li>Psychology</li></ul></li><li>Three (3) to five (5) years’ experience working in the field of social services in a senior residential care, healthcare, senior living industry or long-term care environment</li></ul>MI, KY, OH, WI locations<ul><li>High school diploma or equivalent</li><li>Bachelor’s in Psychology; or</li><li>Licensed practical nurse in Kentucky, Michigan, or Ohio</li><li>Must meet State requirements and regulatory code(s) for licensure or certification</li><li>Three (3) to five (5) years’ experience working in the field of social services in a senior residential care, healthcare, senior living industry or long-term care environment</li></ul>Qualifications for Director of Social Services II:<ul><li>Bachelor's degree in social work</li><li>LSW preferred</li><li>Must meet State requirements and regulatory code(s) for licensure or certification</li><li>Three (3) to five (5) years’ experience working in the field of social services in a senior residential care, healthcare, senior living industry or long-term care environment</li></ul>Compensation will be determined based on the relevant license or education held, as well as the candidate’s years of experience

WHERE YOU'LL WORK : Location:
US-MI-Belmont

LET'S TALK ABOUT BENEFITS:
Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.<ul><li>Medical, Dental, Vision Coverage – Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.</li><li>Get Paid Weekly + Quarterly Increases – Enjoy weekly pay and regular quarterly wage increases.</li><li>Spending & Retirement Accounts – HSA with company match, Dependent Care, LSA, and 401(k) with company match.</li><li>PTO + Paid Parental Leave – Paid time off and fully paid parental leave for new parents.</li><li>Inclusive Care – No-cost LGBTQIA+ support and gender-affirming care coordination.</li><li>Tuition & Student Loan Assistance – Financial support for education, certifications, and student loan repayment.</li></ul> 

GET IN TOUCH:
Kristen (616) 201-0976

APPLY NOW:
Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.

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