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The Customer Care Manager plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.

YEAR

<h4>Customer Care Manager - State Farm Agent Team Member</h4><p><strong>Full-Time</strong></p><p>This is a full-time career opportunity with <strong>Ashlee Kennedy State Farm</strong>, designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.</p><h4>Benefits</h4><ul><li>Performance-based commission structure</li><li>Simple IRA</li><li>Medical insurance</li><li>Life insurance</li><li>Paid Time Off (vacation, sick, and personal days)</li><li>Paid company holidays</li><li>Clear career advancement paths to support long-term growth</li><li>Company events</li></ul><h4>Position Overview</h4><p>The Customer Care Manager plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.</p><h4>Responsibilities</h4><ul><li>Answer incoming calls and greet walk-in customers in a professional and friendly manner</li><li>Assist customers with policy questions, billing inquiries, and coverage changes</li><li>Process policy endorsements, payments, and other administrative tasks</li><li>Follow up on customer requests and ensure timely resolution of issues</li><li>Generate referrals and support the sales team with leads</li><li>Maintain accurate customer records in the agency management system</li><li>Participate in community events and agency marketing initiatives</li></ul><h4>Qualifications</h4><ul><li>Previous customer service experience required; insurance industry experience preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Proficient with computers and willing to learn new software</li><li>Property & Casualty license required or willingness to obtain</li></ul><h4>Compensation $60,000 - $85,000</h4><p>Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.</p><h4></h4><p>State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.</p>

Ashlee Kennedy State Farm

Customer Care Manager - State Farm Agent Team Member

Administrative Skills

Billing

Coaching

Communication Skills

Computer Skills

Customer Relations

Customer Support/Service

Detail Oriented

Event Marketing

Farm Management

Health Insurance

Insurance

Life Insurance

Multitasking

Operational Support

Operations

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Sales Support

Telephone Skills

Time Management

Track Customer Issues

Writing Skills

HiringThing

OTHER

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager.

<strong>Benefits:</strong><br/><ul><li>Competitive salary</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li><li>Bonus based on performance</li></ul><br/>

 Position Overview<br/><br/><br/>Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.<br/><br/><br/>Responsibilities<br/><br/><br/><ul><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li><li>Work with the agent to establish and meet marketing goals.</li><li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li><li>Work with the agent to identify and support local community events in our market.</li><li>Work with the agent to help manage the website and social media content.</li></ul>As an Agent Team Member, you will receive...<br/><br/><br/><ul><li>Hourly pay plus commission/bonus</li><li>Paid time off (vacation and personal/sick days)</li><li>Growth potential/Opportunity for advancement within my agency</li></ul>Requirements<br/><br/><br/><ul><li>Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred</li><li>Interest in marketing products and services based on customer needs</li><li>Self-motivated</li><li>Detail oriented</li><li>Ability to work in a team environment</li><li>Property and Casualty license (must be able to obtain)</li><li>Life and Health license (must be able to obtain)</li></ul>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.<br/><br/><br/>This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. <strong>By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.</strong> State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.<br/><br/>

Virgil Lovitt - State Farm Agent

Account Manager - State Farm Agent Team Member

Business Growth

Calendar Management

Community Support

Customer Experience

Customer Training

Field Sales

Inside Sales

Lead Generation

Licensing

Marketing

Needs Assessment

Retail Sales

Sales

Sales Management

Social Media

Team Player

Telemarketing

Training Program

Training/Teaching

Website Management

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

<strong>Position Overview:</strong> <br/> <br/>Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. <br/> <br/><strong>Responsibilities:</strong> <br/> <br/><ul><li>Establish customer relationships and follow up with customers, as needed.</li><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li><li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li></ul><strong>As an Agent Team Member, you will receive...</strong><br/> <br/><ul><li>401k</li><li>Salary plus commission/bonus</li><li>Paid time off (vacation and personal/sick days)</li><li>Flexible hours</li><li>Growth potential/Opportunity for advancement within my agency</li><li>Licensing paid by agent</li></ul><strong>Requirements:</strong><br/> <br/><ul><li>Interest in marketing products and services based on customer needs</li><li>Excellent communication skills - written, verbal and listening</li><li>People-oriented</li><li>Detail oriented</li><li>Proactive in problem solving</li><li>Able to learn computer functions</li><li>Ability to work in a team environment</li></ul> <br/>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.<br/> <br/>This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. <br/><br/>

Jessica Wampler - State Farm Agent

Financial Services

Agriculture Jobs in Florence, KY

Agriculture Jobs in Florence, KY

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Agriculture Jobs in Florence, KY

Customer Care Manager - State Farm Agent Team Member Ashlee Kennedy State Farm

Account Manager - State Farm Agent Team Member Virgil Lovitt - State Farm Agent

Account Manager - State Farm Agent Team Member Jessica Wampler - State Farm Agent

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