Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Developing Others, Escalation Management, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Problem Management, Process Improvements, Reporting and Analysis, Stakeholder Engagement, Strategic Thinking . The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.