Collaborate across Operations, Platform & Engineering, Field Enablement & Rollout, Release Management, Change Management, and Strategy & Execution to establish consistent measurement practices, improve operational transparency, and deliver measurable improvements in performance, adoption, customer experience, and service outcomes. Design, implement, and maintain KPI frameworks, executive dashboards, and reporting that provide clear visibility into operational performance, agent experience, release effectiveness, change adoption, and strategic outcomes while enabling prioritization, accountability, and continuous improvement.