Philadelphia, PA4 days ago
Skills in outstanding leadership, with ability to lead, train, develop, and motivate a team of customer service representatives Skills in outstanding organization and time management Skills in excellent creative thinking and problem-solving Ability to positively lead a team, in a fast-paced, ever-changing environment Ability to concurrently manage multiple tasks and effectively handle shifting priorities in a dynamic work environment Ability to effectively communicate with all levels both verbally and written Ability to provide strong presentations Ability to analyze and interpret complex documents Ability to resolve difficult personnel and administrative issues Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Applicable valid driver's license as required by local authorities, if applicable . Effective coach for CSMs, CSCs, and agents Develops and utilizes recognition programs to reward team members for outstanding performance Demonstrates proficiency in all station operating and performance reporting systems Adjusts effectively and professionally to change when working within new structures, processes, requirements, or cultures Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback Interacts well with airport community and management Ability to work varied hours, including nights, weekends and holidays, as well as provide CSM on Duty coverage Ability to travel as necessary .