Effectively sell vacation packages and upsell amenities to guests Assist guests with any pre-arrival questions and provide general information about the resort Assist in booking meal reservations and special function reservations Answer all incoming calls to the call center in an efficient manner Respond to guest email inquiries and provide any follow-up information as needed Responsible for ensuring all guest information is correct in the database and all reservations are accurate Coordinate with other department to ensure guest satisfaction Manage guest preferences, waiting lists, and maximize accommodation inventory on assigned dates Provide exceptional customer service and represent Woodlochs signature hospitality Assist guests in person with questions or bookings Excellent verbal and communication skills Basic math skills (manually calculate rates, discounts, and/or commissions if needed) Exceptional guest and staff relation skills Strong computer skills and the ability to learn new programs Basic knowledge of social media and email campaigns Professional in demeanor and appearance Flexible scheduling some nights, weekends, and holidays a must Cross-training with other departments as needed Must be able to work independently and as part of a team Strong attention to detail Problem-solving ability Adhere to directions set forth by supervisors, management, and owners QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. It is helpful to meet the following vision requirements: close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).