Strong analytical, problem-solving, and communication skills, including the ability to troubleshoot issues, identify root causes, and clearly explain findings and next steps to business and technical stakeholders, with a proactive, service-oriented approach to helping users and improving business processes. Demonstrated technical aptitude and ability to learn new technologies quickly, supported by practical experience with tools such as SQL, advanced Microsoft Excel functionality (including macros, Power Query, or complex data analysis), Microsoft Power Platform, or comparable technologies.