When necessary, relay through supervisor for appropriate action -- Handle lost and found -- Communicate with incoming shift by logging pertinent information in the front office log -- Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift -- Complete appropriate shift checklist daily -- Keep housekeeping informed of any special requests, late checkouts, and special need areas in the hotel -- Answers transfers, recalls, and all incoming calls in a timely and friendly manner -- Receive and transmit mail, phone calls, and messages for guests -- Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions -- Assist guests in obtaining information. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy -- Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department -- Wear proper uniform and name tag at all times in accordance with the policy -- Attend front office meetings -- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook -- Perform all other duties as assigned by management.