Mediates animal issues between citizens; educates members of the public about laws and regulations on animal care; takes immediate action if necessary; gathers evidence and information for further investigation as indicated; documents information; consults with supervisors and/or management staff regarding cases of a complex or unusual nature; works with local law enforcement agencies, issues civil citations to responsible parties for animal-related issues; provides testimony on investigations and findings; performs related duties as assigned. Conducts general investigations of animal related problems including, but not limited to animal cruelty and neglect, aggressive and dangerous dogs, animals running at-large, barking, permitting, licensing and impounding of animals all which may involve hostile, irate or distressed members of the public, in a tactful, professional and effective manner.