Supervises daily operations of Pima Animal Care Center's (PACC) Adoptions and Behavior teams, including staff management, scheduling, daily task coordination, and operational support to ensure exceptional animal care, customer service, and outcome-focused decision-making; Provides real-time, front-facing support for staff and members of the public, particularly in key areas such as animal handling, playgroup management, behavior evaluation, customer service, matchmaking, de-escalation, and adoption counseling; Updates and maintains staff schedules, ensuring all shifts are adequately staffed, including coordinating coverage for time-off requests, scheduling around holiday closures and special events; Provides high-level customer service, including addressing complaints or concerns, resolving conflicts, discussing realistic pet ownership expectations, de-escalating tense situations, and proactively connecting the public with appropriate resources or staff; Handles animals safely and confidently, including fractious or potentially dangerous animals, to support animal care needs, oversee enrichment playgroups, facilitate behavioral evaluations, or assist the public during the adoption process; Assesses adoption suitability by evaluating potential adopter and animal interactions, reviewing history and behavioral data, counseling on home management plans and facilitating successful and safe placements; Directs and organizes departmental training for staff and volunteers including developing and leading onboarding training for new hires as well as continued training for current staff to support skill development and consistency in animal handling, customer service and animal behavior; Monitors animal behavior and well-being, coordinating with behavior team staff to ensure appropriate enrichment, handling, and behavioral support for animals in care; Ensures timely and accurate updates to notes in the shelter management system; Assists with euthanasia procedures and supports euthanasia decision-making processes in accordance with shelter protocols and humane practices; Collaborates across departments to support interdisciplinary animal care, effective placement, behavior modification efforts, and timely communication regarding shared goals and case management. PACC serves thousands of pets and people each year and our Adoptions Supervisor plays a critical role in helping animals move from the shelter into loving homes while ensuring adopters receive welcoming, thoughtful, and supportive service.