Louisville, KY30+ days ago
Desired Skills:- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods- In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling- Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.- Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments- Strong troubleshooting skills with MID Servers, connectivity, and system performanceCertifications:- ServiceNow Certified System Administrator (CSA) - Required- ServiceNow Certified Implementation Specialist (CIS) - Discovery, Service Mapping, or Event Management- Certified Application Developer (CAD) - PreferredQualifications:- 3+ years of professional experience- 2+ years of direct ServiceNow ITOM hands-on work- Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management- Ability to independently deliver technical solutions with minimal supervision- Excellent written and verbal communication, particularly around documenting complex logic- Comfortable working both independently and collaboratively within distributed teams- Willingness and ability to travel up to 30% as needed for client engagementsWhy Crowe? Responsibilities:- Execute deep technical configuration and scripting for ServiceNow ITOM, including: - Discovery patterns, probes, and sensors - MID Server installation, configuration, and troubleshooting - Event Management rule creation and alert correlation - Service Mapping design and deployment- Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).-