CAPA & Investigation Closure: Rigorously follow up with suppliers and CMs to evaluate proposed corrective actions, verify implementation efficacy, and formally close out investigations and associated CAPAs in a timely manner Supply Issue Log Tracking: Maintain and continuously update the centralized Supply Issue Log / NC Tracking Log to ensure full transparency and real-time visibility for the corporate Quality and Supply Chain teams in New York Customer Complaint Management & CM Investigations: Review customer complaints arising from our internal CRM system and initiate investigations into formal investigation requests to CMs, reviewing CM retain samples and production records, and driving thorough investigations to completion Compliance & Digital Reporting . On-Site Presence: Visit local West Coast Contract Manufacturers according to production schedules to oversee active runs, conduct line audits, and perform final product lot assessments AQL Sampling: Execute rigorous lot acceptance inspections based on established Acceptable Quality Limit (AQL) sampling plans and Olaplex specifications Physical & Functional Testing: Perform high-precision, hands-on testing, including Torque Testing: Verifying cap, pump, and closure application to exact specification, Leakage & Seal Testing: Testing seal integrity under ambient, pressure, or vacuum conditions.