Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealthEpic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full TimeMDEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Client Services Manager General Dynamics CorpClient Services ManagerWashington, DC$110,500–$149,500 / yearJob Description: The Client Services Manager is responsible for leading the organization's IT Service Delivery function, including multi-site Help Desk operations, Unified Communications (UC), and Video Teleconferencing (VTC) support teams. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Tier 1 Help Desk TechUSATier 1 Help DeskAnnapolis Junction, MDRequirements Five years of relevant technical experience Bachelor's degree in a technical discipline (additional 5 years may be substituted for a degree) IAT Level 1 Required (A+, Network+, or Security+) . Contribute to knowledge base articles for fellow co‑workers and users to assist at arriving at self‑service solutions.
Functional Business Analyst - Help Desk CGI IncFunctional Business Analyst - Help DeskArlington, VA$51,600–$121,100 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management mentorship.
ACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Helpdesk Specialist SMS DATA PRODUCTS GROUP, INCHelpdesk SpecialistFort Belvoir, VA$58,000–$66,000 / yearThe role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk.
Service Desk Technician – Intermediate Black Bear Technology SolutionsService Desk Technician – IntermediateMarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Actionet, Inc. Careers - Junior Service Desk Technician ActioNet, Inc.Actionet, Inc. Careers - Junior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Actionet, Inc. Careers - Desktop Technician ActioNet, Inc.Actionet, Inc. Careers - Desktop TechnicianRosslyn, VAActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. Salary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field.
Strategic Operations Officer US Department of Health and Human ServicesStrategic Operations OfficerWhite Oak, MD$169,279–$232,306 / yearThe Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
IT Technical Support Specialist Bering Straits Native CorpIT Technical Support SpecialistWashington DC, District of ColumbiaTroubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, VPN, 2 Factor Authentication and all client owned COTS and GOTS products. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Supervisory IT Specialist United States ArmySupervisory IT SpecialistWashington, DC$125,776–$187,093 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Coordinator, IT Technical Support Conservation InternationalCoordinator, IT Technical SupportArlington, VA$60,000–$72,500 / yearYou'll deliver hands-on PC and Mac support, resolve incidents and service requests, participate in the user's lifecycle from onboarding to offboarding, and help build end-user capability through training, clear documentation, and a well-maintained knowledge base. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.
Senior Manager/Associate Director, G&A Business Systems Analyst, IT - Remote Agios PharmaceuticalsSenior Manager/Associate Director, G&A Business Systems Analyst, IT - RemoteWashington DC, DCRemote$131,035–$196,553 / yearCreate and deliver documentation required per established project implementation process for each phase of SDLC including but not limited to creating User requirements doc, system impact assessment, Test plan, Test scripts, traceability matrix, training plan, communications plan, end user guides, RAID logs, status reports, data migration plan, etc. Interact and support core G&A platforms including and not limited to Oracle HCM, Icertis CMS, Oracle Financials, Taleo ATS in a hybrid internal/vendor delivery model, partnering closely with IT Solutions Architect, PMO, and MSP.
Systems Administrator 2 Lentech Inc.Systems Administrator 2Annapolis Junction, MDConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
IT Support Analyst - Field Technology Allan Myers, IncIT Support Analyst - Field TechnologyFairfax, Virginia$80,000–$90,000 / yearQualifications: The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives. The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives.
IT Support Specialist (Entry-Level) IDEMIA France SASIT Support Specialist (Entry-Level)Chantilly, VAIn applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.
OUC IT Services Tier II PT Support CbOUC IT Services Tier II PT SupportWashington, District of ColumbiaThis role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers.
Intern - IT Support Erickson Senior LivingIntern - IT SupportCatonsville, MD$18–$20 / hourWe're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Erickson Senior Living is continuously building new communities, and we are looking to add additional staff to our team to support this growth.