Responsibilities** + Overall accountability for the end-to-end implementation process from point of sale to go-live + Prioritize and balance multiple responsibilities and projects, pivoting as necessary + Implement strategies to improve processes with a focus on achieving measurable improvements in key performance indicators + Facilitate innovative client solutions for unique group setup **Use your skills to make an impact** **Required Qualifications** + Bachelor's degree or 3 years equivalent healthcare experience + Previous relationship management experience + Experience implementing, managing, or consulting on accounts from 10-100,000 lives/retirees + Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbal and written + Project or process management experience + Proficient in Microsoft suite to include proficiency with Excel (sort pivot tables, compare excel files systematically) + Ability to use analytical thinking and determine root cause(s) and recommended solution(s) and identify trends for preventative action + Analytical thinker with success in introducing new processes and/or process improvements in operational environments **Preferred Qualifications:** + Group Medicare knowledge + Self-starter who takes initiative, ownership and anticipates future trends accurately **Additional Information** Travel 20-25% To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested + Satellite, cellular and microwave connection can be used only if approved by leadership + Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.