Assess the current state of the Academy: inventory existing certifications, content, OEM training, informal on-the-job training, and training infrastructure across Operating Groups and brands for each technology area; identify coverage gaps, rigor gaps, and scalability constraints honestly. The Service Technician Academy Program Manager owns the strategy, structure, and delivery of Flow Control Group's Service Technician Academy: the formal development program for field service and shop technicians, delivered through four technology academies: Air Compression, Pump, Valve, and Automation.