Essential Functions: Direct and manage all daily operations of the Centralized Intake team, including workflow optimization, staffing, scheduling, and quality assurance across all referral channels and electronic platforms (CarePort, Navi Health, Epic, Ensocare, Aidin, Aida, and future AI-enabled platforms). Overview: The Manager of Centralized Intake provides operational leadership over the Referral Management team, which processes all referrals, including electronic, fax, phone, and email, across all lines of service (hospice, palliative care, and home health) for approximately 500 branch locations utilizing.