Product Support Engineer ITWProduct Support EngineerNorwood, MassachusettsAs the Product Support Engineer I, you will play a key role in bridging the gap between technical expertise and sales acumen, by collaborating with engineering, product teams, and sales teams to deliver effective solutions. Instron is constantly innovating and utilizing new technologies, striving to provide its customers and employees with the best experience by delivering the highest quality products, expert support, and world-class service.
Product Quality Lead (APQR & QA CMC Support) Genetix BiotherapeuticsProduct Quality Lead (APQR & QA CMC Support)Somerville, MassachusettsThe Product Quality Lead (APQR & QA CMC Support) is a key member of the QA Compliance organization, responsible for ensuring quality oversight of regulatory submissions and lifecycle management for Genetix Biotherapeutics (GTX) products. Additionally, the Associate Director partners cross-functionally and with external vendors to support health authority inspection readiness activities, mock inspections and internal audits.
Model Based Logistics/Product Support Engineer BAE Systems PlcModel Based Logistics/Product Support EngineerNashua, NHfor description visit the url https://jobs.baesystems.com/global/en/job/BAE1US126121BREXTERNAL/Model-Based-Logistics/Product-Support-Engineer .
NewProduct Support Analyst BenchlingProduct Support AnalystBoston, MassachusettsYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Product Support Analyst Benchling IncProduct Support AnalystBoston, MAYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer's experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Product Quality Lead (Apqr & QA CMC Support) bluebird bio, Inc.Product Quality Lead (Apqr & QA CMC Support)Somerville, MA$144,000–$195,000 / yearThe Product Quality Lead (APQR & QA CMC Support) is a key member of the QA Compliance organization, responsible for ensuring quality oversight of regulatory submissions and lifecycle management for Genetix Biotherapeutics (GTX) products. Additionally, the Associate Director partners cross-functionally and with external vendors to support health authority inspection readiness activities, mock inspections and internal audits.
Product Support Technician III - Early in Career (Gloucester, MA) Applied Materials IncProduct Support Technician III - Early in Career (Gloucester, MA)Gloucester, MA$23–$31.40 / hourKey Responsibilities Must be able to work off shift hours and weekends when required Travel to customer sites on short notice for Machine down, upgrades and retrofits Support New product Development within engineering and in the field Assist in the development of field service bulletins Support technical escalations conference calls Travel 25-50% Support DFX process Qualifications Associate degree or Bachelor's degree in Mechanical Engineering or Electrical Engineering 2 - 4 years of industry experience, preferably in the semiconductor industry Functional Knowledge Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks Business Expertise Has a good understanding of how the team integrates with others to achieve objectives Leadership May provide informal guidance and support to more junior team members Problem Solving Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures Impact Impacts the quality of own work and its contribution to the team Interpersonal Skills * Uses communication skills to regularly exchange information Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.
Product Support and Training Manager Cooley LLPProduct Support and Training ManagerBoston, MA$120,000–$175,000 / yearThis role provides strategic leadership across product support, training, and enablement, combining deep product expertise, advanced support oversight, and structured learning programs to drive readiness, consistency, and overall product effectiveness across the organization. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Product Support Leadership: Oversee Level 1-3 support workflows, ensuring consistent, high‑quality responses and escalations across the support team, aligning with similar responsibilities in internal support teams.
Group Product Manager, Member Coverage & Support Platform Oscar Health InsuranceGroup Product Manager, Member Coverage & Support PlatformBoston, MARemote$180,504–$236,911.50 / yearThis role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues. You will need to understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs.
NewLead Technology Product Manager, AI Clinical Decision Support Wolters Kluwer N.V.Lead Technology Product Manager, AI Clinical Decision SupportWaltham, MA$118,300–$207,400 / yearWorking under product leadership, you will own discovery and delivery for defined capabilities that improve how users ask clinical questions, navigate evidence-based content, and engage with trusted answers. As AI changes how clinicians search for, interpret, and apply clinical knowledge, we are building product experiences that make trusted guidance easier to access, understand, and use.
Group Product Manager, Member Coverage & Support Platform Oscar HealthGroup Product Manager, Member Coverage & Support PlatformBoston, MARemote$180,504–$236,911.50 / yearThis role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues. You will need to understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs.
Group Product Manager, Member Coverage & Support Platform Oscar Health IncGroup Product Manager, Member Coverage & Support PlatformBoston, MARemote$180,504–$236,911.50 / yearThis role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues. You will need to understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs.
Finance Senior Supervisor (M3), Patriot Product Support *HYBRID* RTX CorpFinance Senior Supervisor (M3), Patriot Product Support *HYBRID*Andover, MACost/Schedule baseline integration and maintenance, variance analysis and reporting, Risk and Opportunity management, Estimate at Completion preparation & policy compliance, Forecasting, Long Range Planning; while partnering with Program Managers, CAM's/IPTLs, Material Program Managers to influence decisions and provide personal involvement in the effective implementation of contracts. This managerial position includes leading and executing program controls, baseline development, Estimate at Complete (EACs), Submit Gates, internal customer negotiations, and financial planning requirements including AOP, Long Range Plan and R&O administration.
Technical Product Specialist, Paint ICP GroupTechnical Product Specialist, PaintAndover, MA$75,000–$90,000 / yearThe Product Support Specialist to serve as a technical expert and key liaison between customers, sales, marketing, customer service, and R&D.This role combines technical problem-solving, customer support, product training, and new product development support. The successful candidate will help resolve complex field issues, identify root causes of product performance concerns, support new product launches, and deliver technical training to contractors, distributors, and dealers.
Technical Support Specialist Team Lead Nova BiomedicalTechnical Support Specialist Team LeadWaltham, MA$95,000–$100,000 / yearNova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. The Technical Support Specialist, Team Lead serves as the subject matter expert for their assigned product line and provides comprehensive phone and email support to end users, field personnel, and internal teams.
Application Specialist - Pavement & Transportation Products Geophysical Survey Systems IncApplication Specialist - Pavement & Transportation ProductsNashua, NHKey Responsibilities: Collaboratively provide Tier 2/3 product support and troubleshooting for GSSI pavement and transportation hardware and software products Conduct and lead customer training, onboarding, and field implementation of GSSI pavement and transportation products Contribute to application notes, technical guides, FAQs, and internal knowledge bases Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts Along with peers, create, maintain, and update online training content to help customers achieve success with GSSI pavement and transportation products. A minimum of 3 years experience with pavement process control, including in the lab or in the field is required 3+ years in a technical support, applications, or product-focused role Strong technical and problem-solving skills with the ability to communicate clearly across audiences.
Product Disposition Sr. Specialist, Quality The Steely GroupProduct Disposition Sr. Specialist, QualityBedford, MAThe Senior Specialist, Product Disposition will support the timely and compliant disposition of all the company Gene Therapy products across all stages of manufacturing. The Senior Specialist will bring strong attention to detail, a quality-first mindset, and the ability to work cross-functionally in a fast-paced, regulated environment.
Associate National Clinical Launch & Product Specialist - East Stryker CorpAssociate National Clinical Launch & Product Specialist - EastBoston, MA$77,700–$129,500 / yearIn this field-based position, you will collaborate closely with healthcare professionals, hospital staff and cross-functional teams to implement clinical launch plans, deliver education and training, provide procedural support, and help integrate robotic-assisted technology into surgical workflows. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NewTechnical Support Specialist Amtech Systems IncTechnical Support SpecialistWestford, MAOur diversified product portfolio enables us to manufacture and sell our products worldwide, particularly in Asia, North America, and Europe, through our three verticals: substrate (for lapping and polishing), chip fabrication (for diffusion furnace) and packaging and SMT (for thermal processing). Founded in 1981, Amtech Systems is a trusted global supplier of essential semiconductor equipment and consumables serving various industries within the power semiconductor market, including mobile, computing, industrial, automotive, telecom, medical, and more.
FCM - Technical Product Specialist Liberty TravelFCM - Technical Product SpecialistBoston, MA$96,000–$114,000 / yearDiversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.