Irvine, California30+ days ago
Operating within the Enterprise Architecture practice and reporting to the Director of Enterprise Architecture, this position ensures that PDS Health’s growing ServiceNow investment — spanning IT Service Management (ITSM), Enterprise Service Management (ESM), HR Service Delivery (HRSD), Employee Center, Journey Management, Configuration Management Database (CMDB), Integration Hub, and Data Hub, with planned additions of App Engine, Workflow Data Fabric, Strategic Portfolio Management (SPM), and the Enterprise Architecture module — is governed, built, and extended in a way that is operationally sustainable, upgrade-safe, and technically consistent across all teams and vendors. Solution Design: Serve as lead solution designer for all ServiceNow implementations; produce Solution Design Documents covering process flows, data models, integration touchpoints, RBAC changes, and UI specifications, and maintain implementation authority throughout delivery.