The responsibilities of this position include, but are not limited to: **Project Delivery:** + Drives program performance to meet and/or exceed client satisfaction and KPIs + Understands and drives business performance and the attainment and exceedance of internal KPIs + Interacts with business leadership on governance & risk issues to ensure risk management triggers are identified and addressed proactively + Develops and formulates solutions to client problems/issues + Participates in project reviews of major program/project dashboards/deep dives to identify issues and improve performance + Works to drive faster adoption of digital tools + Actively integrates international Enterprise Capabilities into project delivery to meet business targets and works with business leadership to manage transitions + Continually develops ideas for program and process improvement + Is directly engaged and manages high-quality client projects **People:** + Actively shares people management responsibilities for approximately 50 department staff + Serves as a focal point for major issue resolution, and provides rapid follow-up to address concerns + Participates in feedback for Project Managers to assure client satisfaction and long-term growth + Develops and implements succession plans for the team and advises on the recruiting of key people to serve client needs + Assures project delivery employees are trained and mentored with a long-term goal of training new project managers + Coaches project managers and team members on understanding business performance and internal KPIs; implements processes with Project Managers + Evaluates individual performance of project managers within the department. + In support of business leadership, drives monthly, quarterly, and annual performance related to financial forecasting (Pro Forma, Path to Plan, Annual Plan) + Works alongside business leadership to drive strong working capital performance within the department by actively monitoring cash flow (Unbilled, Billed AR, and DSO) + Drives consistent project management practices and procedures in alignment with AECOM Project Delivery System (PDS) and Quality Management System (QMS) requirements + Maintains departmental compliance with West Region Environment Pricing guidance and risk management framework + Ensures the accuracy of the department’s growth pipeline data and associated Detailed Forecast data and output reports.