Support U.S. Order-to-Bill (O2B) operations for the Radiology Consumables business, partnering with the Shared Services Organization (SSO), internal teams, and external customers; Process customer orders and serve as a primary point of contact for order, pricing, product availability, supply, and service-related inquiries; Resolve customer issues through proactive communication, root-cause analysis, and coordination with Contracts, Sales, Finance, Credit, Logistics, Supply Chain, and Product Supply teams; Monitor KPIs and SLAs and identify trends, process improvements, digital opportunities, and training needs; Partner with the Contracts team to prevent and resolve pricing issues; support contract reviews, quotes, pricing reports, and contract information requests; Provide phone coverage and coordinate team assignments to maintain strong customer service levels; Maintain customer and sales relationships, capture customer feedback, and support field-team requests and account maintenance activities; Support Master Data Governance processes for customer master-data requests in collaboration with SSO teams; Participate in cross-functional projects that improve operational efficiency, customer experience, and O2B processes; Support team members as needed and provide constructive feedback and development input to O2B leadership. This position also develops organization- wide initiatives to proactively inform and educate customers, and create improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction.