Qualifications Bachelor's degree in Accounting, Finance, Business Administration or a related discipline; or equivalent combination of education and/or experienceSkill in verbal and written communication, with a focus on fostering positive interpersonal relationships, building rapport, delivering professional customer service and exhibiting polished phone etiquetteKnowledge of the companys client billing systems and expertise in aged receivables recovery processesSkill in negotiation with the ability to maintain professionalism and exhibit tact and diplomacy in challenging situationsProficient in time and organizational management, exhibiting attention to detail; capable of managing multiple tasks, ensuring precision and thorough completion Knowledge spanning technical, programmatic, and departmental areas; knowledge of the Fair Debt Collection Practice Act (FDCPA) guidelinesProficiency in business to business (B2B) collection recoveriesProficient in Microsoft Office Suite, particularly Excel, and adeptness in learning new custom applications Lets talk benefits! Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the Culture Excellence honors from Top Workplaces.