Knowledge and use of advocacy techniques• Knowledge of organizational, strategic, participatory, collaborative skills• Knowledge of human, legal, civil rights, community, and other resources• Knowledge of available equipment, therapies, and service/community providers• Knowledge of empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices• Knowledge of participatory planning techniques• Knowledge of crisis intervention techniques• Knowledge of decision-making processes and ability to communicate same• Ability to provide leadership and team management to nursing staff.• Knowledge and Skills: Knowledge of human services relative to current assignment• Knowledge of operations management procedures and practices• Sensitivity to cultural, religious, racial, disability, and gender Familiar with MassHealth and managed care practices• Commitment to the delivery of client-focused care• Excellent critical thinking skills and experience interacting with staff and clients with diplomacy and objectivity.•