Service Desk Technician AHU TechnologiesService Desk TechnicianWashington, District of ColumbiaQualifications Required Experience: At least three (3) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · CompTIA A+ certified Preferred Experience: At least three (3) years of experience in the following: · Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; · IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Technician Edgewater Federal Solutions, Inc.Help Desk TechnicianWashington, Washington, DCFull timeThe ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018. .
Jr. Azure Technician Paragone Solutions, Inc.Jr. Azure TechnicianMcLean, VAPart timeThe role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements. SecureITSM, a division of Paragone Solutions, Inc., is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
AV Tech I Dunhill Professional Search of Wilmington, Inc.AV Tech IGermantown, MD$22.93–$31.83 / hourFull timeAs a frontline support position, the Audio-Visual Technician ensures meeting spaces and AV systems are reliable and user-friendly, conducts daily readiness checks, provides live support for meetings and events, sets up equipment, troubleshoots issues, and documents resolutions. Create and maintain user-friendly documentation and quick-start guides; provide brief end-user training and white-glove support for executive meetings when required.
Help Desk Specialist Tier 2 AHU Technologies IncHelp Desk Specialist Tier 2Washington, DCFull timeWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. · Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Help Desk Specialist (Tier I/II) Agile Business Concepts, LLCHelp Desk Specialist (Tier I/II)Reston, VAAgile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II) to support a 24/7 mission-critical operational environment focused on enterprise messaging systems, application sustainment, and end-user support services. This position requires a proactive professional with strong diagnostic skills, experience supporting enterprise applications, and the ability to work effectively in a structured, SOP-driven environment while supporting users and operational requirements.
Helpdesk Technician - Tier II Celestial Innovations GroupHelpdesk Technician - Tier IIWashington, District of ColumbiaOverview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
Service Desk Technician L2 Milestone Technologies Inc.Service Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
Help Desk Specialist Tier 2 AHU TechnologiesHelp Desk Specialist Tier 2Washington, District of ColumbiaTITLE: Helpdesk Specialist Journeyman LOCATION: Washington, DC/ Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
Tier 1 Service Desk Technician PeratonTier 1 Service Desk TechnicianWashington, D.C.$66,000–$106,000 / yearFull timeThis position is responsible for managing helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems, and resolving technical issues related to desktop operating systems and productivity suites. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Senior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, Maryland$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
Service Center Manager Govcio LLCService Center ManagerFairfax, Virginia$150,000–$199,260 / yearFull timeResponsibilities: The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket escalation, communications, notifications, mobile services support, and management of knowledge-based articles and SOPs. 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
Service Desk Manager GD Information TechnologyService Desk ManagerWashingtonAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewHelpdesk Technician - Tier I Celestial Innovations GroupHelpdesk Technician - Tier IWashington, District of ColumbiaLocation: Washington, DC Clearance: Public Trust Employment Type: Full-Time Company Description Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
NewChemistry Branch Director US Department of Health and Human ServicesChemistry Branch DirectorWashington, DC$143,913–$197,200 / yearThe Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Cloud Operations Manager / O&M Service Delivery Manager Applied Information SciencesCloud Operations Manager / O&M Service Delivery ManagerReston, ConnecticutThe ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VAFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape.