Help Desk Technician

We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC.

Work Location: Washington, DC 

Work Arrangement: Onsite 

Clearance:  Must have an active Secret clearance

Essential Duties & Responsibilities: 
Responsibilities include, but are not limited to the following: 

• The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues.  
• This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations.
• Provide technical support for operating systems such as Window, iOS, Linux and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.

• US Citizen and active Secret clearance.
• A bachelor’s degree or relevant experience in Information Technology.
• Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Washington DC locations.
• A team player with a customer-oriented approach.

Benefits: 

• Competitive Hourly Rate: $37.76
• Paid Time Off & Holiday Pay 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Disability, Life Insurance, and AD&D 
• Flexible Spending Accounts 
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) 
• Tuition and Technical Training Reimbursement 
• Exercise Reimbursement 
• Employee Assistance Program 
• Collaborative and dynamic work environment 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment. 
• Specific vision abilities required by this job include close vision requirements due to computer work. 
• The employee must occasionally lift and/or move up to fifteen (15) pounds. 
• Fine hand manipulation (keyboarding). 

Working at Edgewater Federal Solutions:  

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.  

Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.  #LI-HH1