Product Support Engineer Cartesia AI IncProduct Support EngineerSan Francisco, CAOur team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. Deliver white-glove, hands-on support for our customers, diagnosing and resolving complex issues across APIs, SDKs, integrations, and deployment workflows.
Product Support Engineer BrukerProduct Support EngineerSan Jose, California$86,400–$130,000 / yearFull timeCreate, author, test, and optimize customer facing and internal teaching and training curriculum, develop and author training collateral (presentation, videos, webinar, technical guides), deliver training courses, lab sessions, administer both written and lab tests, and manage service engineer certification for assigned instrument or group of instruments and application modules. Provide system level escalation support for a specific instrument or group of instruments and application modules including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally.
Global Product Support Engineer 3 Lam Research CorpGlobal Product Support Engineer 3Fremont, CA$86,000–$192,000 / yearProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.
Product Support Engineer Formic Technologies, Inc.Product Support EngineerSan Francisco, CABy removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.
Global Product Support (GPS) Engineer III Applied Materials IncGlobal Product Support (GPS) Engineer IIISanta Clara, CA$124,000–$171,000 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
Product Expert, Customer Support (San Francisco, CA) OmniProduct Expert, Customer Support (San Francisco, CA)San Francisco, CaliforniaAs a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. Headquartered in San Francisco with hubs in EMEA and APAC, Omni has raised $97M from top-tier investors including Google Ventures, Snowflake, Databricks, ICONIQ and more.
Sr. Manager Product Service And Support Dexterity.aiSr. Manager Product Service And SupportRedwood City, CA$150,000–$180,000 / yearNew Product Introduction: Ensure successful field deployment of new products by driving pilot execution, resolving early issues, and meeting customer KPIs. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
NewGroup Product Manager, Member Coverage & Support Platform Oscar HealthGroup Product Manager, Member Coverage & Support PlatformSan Francisco, CaliforniaRemote$180,504–$236,911.50 / yearThis role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues. You will need to understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs.
Senior Product Analyst [Level 1 Support] RedolentSenior Product Analyst [Level 1 Support]San Bruno, CaliforniaResolve Partner Portal login issues such as Password Reset, Forgot Password, etc• Help to resolve simple taxonomy issues• Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.• Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.• Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.• In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.•
NewHead of Google Store Product and Support Excellence Google LLCHead of Google Store Product and Support ExcellenceSunnyvale, CAThe mission of the Platforms and Devices (P&D) team in gUP is to support users (end users, partners, small businesses, etc.) for Google's consumer products and services such as Pixel, Google Fi, Home and Health, Google Store, Google subscriptions as well as Google Store. You will act as a strategic consultant to the Google Store Product area, translating complex user feedback and friction points into actionable insights that shape the future of the Store portions of the Pixel ecosystem, Store product roadmaps and customer support strategies.
Product Manager, Support Meta Platforms IncProduct Manager, SupportMenlo Park, CADefine and run evaluations (evals) to interpret model outputs and adjust execution based on learnings-establishing evaluation as a first-class product practice across teams.8+ years of relevant industry experience with at least 3 years in Product Management Bachelor's degree (or relevant degree equivalent): STEM subject ideal but not essential (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences) Experience in a consumer focused technology company Experience leading cross-functional product team(s) across a full product line: Crafting product mission and strategy, defining product requirements, coordinating resources from other groups (marketing, legal, etc.), and driving the team to achieve key milestones and goals Experience managing a product through the full product lifecycle Proven experience to drive a step change in the performance of a product and the effectiveness of the team that delivers that product Extensive understanding in analyzing large scale, complex data sets and making effective decisions based on data Demonstrated proficiency using AI-enabled tools to build product artifacts Experience developing and scaling AI-native strategies including evals and data strategies across teams Experience integrating a diverse set of requirements from a broad set of users as well as context into a single coherent product strategy Experience leading and motivating teams and influencing across an organisation Demonstrated experience in communication, bringing extreme clarity to complex and technical messages across all audience levels Experience identifying and hiring the right talent to build an AI-capable cross-functional team Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesMeta builds technologies that help people connect, find communities, and grow businesses. Work with a cross-functional team to define a product vision, develop a roadmap and drive progress against goals and milestones and resolve challenges and blockers, whilst improving team health and up-levelling the effectiveness of the team.
Product Marketing Specialist - Product Led Growth (PLG) IllumioProduct Marketing Specialist - Product Led Growth (PLG)Sunnyvale, CaliforniaThe Product Marketing team at Illumio focuses on understanding the customer, technology, the ecosystem, market drivers, competition and customer needs with the responsibility of communicating product messaging and value to internal and external audiences. You will be part of a team responsible for developing positioning and differentiated messaging, defining go-to-market strategy, launching new solutions and driving thought leadership for the Illumio solutions.
Support Program Manager, Support Delivery OpenAI LLCSupport Program Manager, Support DeliverySan Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team.
Product Quality & Reliability Engineer IV Applied Materials IncProduct Quality & Reliability Engineer IVSanta Clara, CA$133,500–$183,500 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. Demonstrates depth and breadth of expertise in mechanical/Electrical/systems engineering, mechanisms and components qualification, manufacturing and failure analysis, DFR, electro-mechanical components.
New Product Introduction Engineer AMREP Supplier Management ServicesNew Product Introduction EngineerSan Francisco, CAAMREP Supplier Management Services is looking for a New Product Introduction (NPI) Engineer to support the successful launch of new products from design through full production. We are part of the global AMREP Supplier Management Services group, an internationally renowned global network who’s been driving production performance across the world for the last 30 years.
Senior Product Designer (Contract) Momentum IOSenior Product Designer (Contract)Palo Alto, CAWe are a true product design group : our designers move fluidly across the entire process—from hands-on research and insight gathering, to framing experience strategies, leading client workshops, crafting UX/UI systems, and embedding AI-driven thinking into product and service ecosystems. Momentum helps global brands, fast-moving startups, and category leaders solve high-impact business challenges through product and service design .
Alibaba Cloud Intelligence-Technical Account Manager-International Customer Technical Service - GSA Team Sunnyvale) Alibaba Group Holding LtdAlibaba Cloud Intelligence-Technical Account Manager-International Customer Technical Service - GSA Team Sunnyvale)Sunnyvale, CA$142,000–$234,000 / yearFamiliar with practical case studies across common business scenarios; able to tailor optimization solutions-including high availability enhancement, cloud operations assurance, capacity planning, architectural refinement, disaster recovery setup, cost evaluation and optimization-based on customer-specific contexts, proactively identify risks, and effectively implement tailored solutions. Assist customers in migrating business workloads to the cloud by providing expert services including application/big data architecture design, database tuning, application/big data performance optimization, data governance, and security operations; deliver industry-specific best practices and solutions for cloud product adoption.
Product Support Engineer Intern Skydio IncProduct Support Engineer InternSan Mateo, CA$47–$58 / hourDuring this 8-10 week program, you'll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
Product Support Analyst Benchling IncProduct Support AnalystSan Francisco, CAYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer's experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Principal Product Manager - GBSG Support Experience Intuit IncPrincipal Product Manager - GBSG Support ExperienceMountain View, CA$243,000–$328,500 / yearTranslate opportunities into a roadmap of strategies and tactics, provide clear prioritization using appropriate quantitative and qualitative measures, and drive alignment across stakeholders, including defining a small set of critical KPIs that measure the right outcomes. The ideal candidate will have a proven track record of delivering AI and other breakthrough technology and experiences at scale in close partnership with data scientists, designers, engineers, program managers, and senior leadership.