NewAssistant Director of Nursing JobotAssistant Director of NursingFrostburg, MD$75,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are partnering with a respected, growing healthcare organization committed to delivering high-quality, patient-centered care across its communities.
Assistant Nurse Director Cardiovascular ICU & IMC - Relocation Offered! MedStar HealthAssistant Nurse Director Cardiovascular ICU & IMC - Relocation Offered!Baltimore, MD$102,606–$196,996In this vital role, you will support and guide our Cardiovascular Intensive Care Unit (CVICU) and Cardiovascular Intermediate Care (CVIMC) teams—driving excellence in patient care while empowering nurses to grow, develop, and thrive. This position is ideal for a Registered Nurse with experience as a charge nurse, preceptor, or emerging leader who is ready to transition into a formal leadership role and make a meaningful impact.
Assistant Medical Director - Holy Cross Germantown Hospital VituityAssistant Medical Director - Holy Cross Germantown HospitalGermantown, MDStrong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred. Residents enjoy a variety of outdoor activities at local parks like Black Hill Regional Park and South Germantown Recreational Park, which features hiking trails, a splash park, and the expansive Maryland SoccerPlex.
Director of Nursing Brightview Senior Living, LLCDirector of NursingEdgewater, MD$120,000–$130,000You will provide nursing assessments and care oversight, identify clinical trends, implement corrective action and monitor the accurate delivery of medications to our residents, in addition to working with the residents’ physicians and medical personnel on the best plan of action for their continued care. This is a critical role within the Brightview community leadership team, and allows for the opportunity to create a dramatic and positive impact on our residents’ ability to live an active, vibrant life!
Compliance Director (Affordable Housing/Multi-Family Company ConfidentialCompliance Director (Affordable Housing/Multi-FamilyGaithersburg, MD$90,000–$110,000 / yearFull timeQualifications: To perform this job successfully, an individual must be able to complete all essential duties in a fast-paced, high volume team environment and meet strict deadlines; Effective communication skills; ability to interface effectively and professionally with executives, owners, asset managers, agency representatives and department staff; performance management experience (including training, coaching, mentoring); management experience building and managing a highly engaged team, ability to work effectively independently and as part of a team of professionals; experience reviewing, interpreting, and applying government regulations; and demonstrate knowledge with affordable software, preferably Yardi (Voyager and Rent Café). Pursues and maintain current, comprehensive knowledge of all affordable housing compliance programs present in Pratum Companies’ current or potential portfolio, ensuring awareness of and procedural guidelines for administering and maintaining compliance with those programs.
RN Assistant Director of Nursing MedSurg MedStar Health Research InstituteRN Assistant Director of Nursing MedSurgClinton, MD$100,588–$190,340 / hourOur Heart and Vascular Centers cardiac catheterization laboratories are the site of life-saving interventions for heart attack patients, elective angioplasties, and diagnostic procedures. Ensures the provision of holistic, culturally competent, and person-centered, quality, safe, and cost-effective evidence-based nursing care for patients/families.
Assistant Director of Nursing (ADON) Global Dynamics LLCAssistant Director of Nursing (ADON)Columbia, MDGlobal Dynamics LLC is seeking an experienced and dedicated Assistant Director of Nursing (ADON) to support the Director of Nursing in the oversight and management of nursing services within a long-term care or healthcare facility. Company Purpose: Global Dynamics LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in providing Healthcare Clinical and Support Services, Administrative, and Training Support for the Federal Government.
Assistant Nurse Director Cardiovascular ICU & IMC MedStar Health Research InstituteAssistant Nurse Director Cardiovascular ICU & IMCBaltimore, MD$102,606–$196,996 / yearIn this vital role, you will support and guide our Cardiovascular Intensive Care Unit (CVICU) and Cardiovascular Intermediate Care (CVIMC) teams-driving excellence in patient care while empowering nurses to grow, develop, and thrive. This position is ideal for a Registered Nurse with experience as a charge nurse, preceptor, or emerging leader who is ready to transition into a formal leadership role and make a meaningful impact.
RN Assistant Director of Nursing 2E MedStar Health Research InstituteRN Assistant Director of Nursing 2EClinton, MD$102,606–$196,996 / yearIn the absence of the Director of Nursing maintains communication with the Senior Director of Nursing and Patient Care Services unit-based associates Medical Director providers other nurse leaders and personnel from other departments for the purpose of coordinating operations among the unit/department clinical nursing division and hospital/entity. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature attending related seminars and conferences and maintaining membership in professional nursing associations.
Assistant Director of Financial Aid Compliance University of Maryland Eastern ShoreAssistant Director of Financial Aid ComplianceMarylandThe Assistant Director will maintain current and thorough knowledge of all Federal Title IV, Maryland Higher Education Commission, and institutional policies and procedures, and will be responsible for providing training to the Office of Student Financial Aid staff to ensure consistent and wide-ranging knowledge across the OSFA team. Organization's Summary Statement: Under the general supervision of the Director of Student Financial Aid, the Assistant Director of Financial Aid Compliance will have primary responsibility for evaluating, developing, and maintaining office policies and procedures to ensure they align with federal, state, and institutional rules and regulations, as well as industry best practices.
RN Assistant Director of Nursing MedSurg MedStar HealthRN Assistant Director of Nursing MedSurgClinton, MD$100,588–$190,340 / hourOur Heart and Vascular Centers cardiac catheterization laboratories are the site of life-saving interventions for heart attack patients, elective angioplasties, and diagnostic procedures. Ensures the provision of holistic, culturally competent, and person-centered, quality, safe, and cost-effective evidence-based nursing care for patients/families.
Assistant Director of Nursing ADON RN Allegany Health Nursing and RehabilitationAssistant Director of Nursing ADON RNCumberland, Maryland$73,840–$92,560 / yearWage Commensuration: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. Duties & Responsibilities: The ADON provides direct management for floor nurses and nursing managers and additionally will: Work with the Director of Nursing to ensure quality care and outstanding customer service to all patients and their families.
RN Assistant Director of Nursing 2E MedStar HealthRN Assistant Director of Nursing 2EClinton, MD$102,606–$196,996 / yearIn the absence of the Director of Nursing maintains communication with the Senior Director of Nursing and Patient Care Services unit-based associates Medical Director providers other nurse leaders and personnel from other departments for the purpose of coordinating operations among the unit/department clinical nursing division and hospital/entity. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature attending related seminars and conferences and maintaining membership in professional nursing associations.
Assistant Nurse Director Cardiovascular ICU & IMC MedStar HealthAssistant Nurse Director Cardiovascular ICU & IMCBaltimore, Maryland$102,606–$196,996 / yearIn this vital role, you will support and guide our Cardiovascular Intensive Care Unit (CVICU) and Cardiovascular Intermediate Care (CVIMC) teams—driving excellence in patient care while empowering nurses to grow, develop, and thrive. This position is ideal for a Registered Nurse with experience as a charge nurse, preceptor, or emerging leader who is ready to transition into a formal leadership role and make a meaningful impact.
Assistant Director, New Student & Family Programs Towson UniversityAssistant Director, New Student & Family ProgramsTowson, MDTargeted hiring range is $65,000-$70,000 and full university benefits include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Support efforts to recruit, train, supervise, advise, and mentor undergraduate student staff (Orientation Leaders and First Year Experience Leaders) for orientation and Welcome to TU initiatives.
Assistant Director of Accessibility Testing Center & Online Notre Dame of Maryland UniversityAssistant Director of Accessibility Testing Center & OnlineBaltimore, MDPosition Summary: The Assistant Director for the Accessibility Testing Center & Online Student Supports is responsible for managing the Accessibility Testing Center, supporting the Director of Accessibility & Student Inclusion in providing accommodations for students, and for providing supports for online students via a case management model. Enhances professional knowledge and skills by attending training sessions, workshops/seminars and reviewing published literature; ensures that subordinate staff knowledge and skills are enhanced through appropriate developmental tools.
Assistant Director Germantown KinderCare KinderCare Learning Companies IncAssistant Director Germantown KinderCareGermantown, MD$25.05–$29.20 / hourAt KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. With KinderCares world-class curriculum, center accreditation process, and passionate teaching staff, together, our Assistant Directors and Center Directors are changing the world one achievement at a time.
Assistant Director at Shadygrove Road KinderCare KinderCare Learning Companies IncAssistant Director at Shadygrove Road KinderCareRockville, MD$25.05–$29.20 / hourAt KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. With KinderCare's world-class curriculum, center accreditation process, and passionate teaching staff, together, our Assistant Directors and Center Directors are changing the world one achievement at a time.
Assistant Director of Nursing The Recovery VillageAssistant Director of NursingUpper Marlboro, MDAs part of Advanced Recovery Systems — a nationally recognized, physician-led behavioral healthcare organization — we combine clinical excellence with heart-centered care to help patients reclaim their lives. We are seeking a compassionate, experienced, and mission-driven Assistant Director of Nursing (RN) to help lead our nursing team at one of the nation’s premier behavioral health treatment centers dedicated exclusively to professional fire service members.
NewAssistant Director, William Julius Wilson Institute Harlem Children's ZoneAssistant Director, William Julius Wilson InstituteBaltimore, MD$85,000–$95,000Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Assistant Director to join the William Julius Wilson Institute. The Assistant Director will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.
Assistant Director of Rehab Trinity Healthcare Talent ServicesAssistant Director of RehabWaldorf, Maryland$70,000–$90,000 / yearThis is an excellent opportunity for a licensed Physical Therapist Assistant (PTA) or Certified Occupational Therapy Assistant (COTA) with strong leadership skills and a passion for helping others. If you are a dedicated and compassionate therapist looking for a leadership role in a dynamic and supportive environment, we encourage you to apply for the P-Assistant Director of Rehab position in Waldorf, MD.
Assistant Director of Records & Registration or Record & Registration Coordinator University of Maryland School of MedicineAssistant Director of Records & Registration or Record & Registration CoordinatorBaltimore, MD$62,000–$69,000 / yearExempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). The position is responsible for providing administrative oversight, coordination, and resolution of issues related to registration, scheduling, records, clinical placement, account holds, etc. and other significant matters on behalf of management by utilizing independent judgment, discretion, creativity, and analytical thinking.
Assistant Director Bambini Montessori AcademyAssistant DirectorEllicott City, MarylandAs our Assistant Director, you’ll work hand-in-hand with the Center Director to ensure that each day runs smoothly, staff feel supported, and families feel connected. Bambini Childcare is looking for an Assistant Director to join our warm, collaborative team and help shape the next generation of lifelong learners.
Assistant Director for Transfer Recruitment and Advising Towson UniversityAssistant Director for Transfer Recruitment and AdvisingTowson, MDThe Assistant Director serves as a key connector between TUNE, University Admissions, academic departments, school system partners, and community colleges within Cecil and Harford counties, ensuring alignment between recruitment, admissions processes, and pre-transfer advising. Towson University in Northeastern Maryland (TUNE) is seeking an Assistant Director for Transfer Recruitment and Advising that supports transfer recruitment, academic advising, and partnership development in alignment with Towson Universitys enrollment goals.
Assistant Director of HR- Employee & Labor Relations BALTIMORE CITY COMMUNITY COLLEGEAssistant Director of HR- Employee & Labor RelationsLiberty Heights, MD$90,000–$105,000 / yearLeave: 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, Leave Bank membership opportunities, 9 Holidays and a Winter Holiday break (5 days) observed between the Christmas and New Years Day holidays. Serves as a member of BCCC's collective bargaining team during negotiations, to develop negotiating strategy, prepare proposals, support negotiations in collaboration with Legal, HR and Operations, and ensure final CBA language aligns with BCCC goals.
NewAssistant Director of Development InterVarsityAssistant Director of DevelopmentMarylandAssistant Director of DevelopmentWork Location: MarylandJob Type: Part timeThe Assistant Director of Development serves as a strategic partner to the Director of Development in advancing sustainable Ministry Partnership Development (MPD) across the Mid-Atlantic Region. The Assistant Director of Development advances the mission of InterVarsity by helping under-networked staff develop sustainable support-raising capacity, cultivating strategic partnerships, and strengthening the infrastructure necessary for long-term ministry growth.
Assistant Director Food & Beverage ClubCorp USA IncAssistant Director Food & BeveragePhoenix, MDJob Summary: The Assistant Director of Food & Beverage is responsible for ensuring the seamless execution of daily food and beverage operations, working in close collaboration with the Director of Food & Beverage and/or General Manager. The Assistant Director supports the Food & Beverage Director in achieving annual sales and profitability goals across all front-of-house operations and ensures the club consistently exceeds member expectations through strong leadership and management.
Assistant Director The Goddard School of Annapolis (Parole), MDAssistant DirectorCape Saint Claire, MDCurriculum and Program Development: Assist in the implementation of our proprietary Wonder of Learning® program*, designed to spark curiosity, support individual growth and inspire a lifelong love of learning. Our curriculum is designed to make learning enjoyable while instilling vital 21st-century skills such as teamwork, problem-solving and social-emotional relationships.
NewAssistant Director of Nursing (ADON) Acts Retirement-Life CommunitiesAssistant Director of Nursing (ADON)Chestertown, Maryland$90,177–$124,673 / yearActs provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more!
Assistant Director, Internships Maryland Institute College of ArtAssistant Director, InternshipsBaltimore, MarylandDesign, maintain, and write copy for all internship websites, including Internship Histories, Internship Blog, Find an Internship Microsite, and mica.edu/internships . Assist with acquiring partnerships with national and international internship sites and maintain positive working relationships with existing employer partners, including assistance with employer and networking events.
Assistant Director of Nursing (ADON) FutureCareAssistant Director of Nursing (ADON)Baltimore, Maryland$44.26–$66.40 / hourProud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. Overview: At FutureCare the Assistant Director of Nursing embraces leadership and deliver a high level of care and support for our residents.
Assistant Director of Admissions Towson UniversityAssistant Director of AdmissionsTowson, MDInterpret and evaluate college transcripts and other documents for transfer students, and especially CCBC and Degrees to Succeed students to determine transferability and applicability of college courses, prior learning, credit by examination, military and other non-traditional credit bearing experiences. They will recruit, review, and enroll qualified students to TU while providing exceptional customer service to prospective students and their families, assisting with various marketing activities, and developing relationships with community college partners, community-based organizations, the University System of Maryland, TU alumni, and other external constituents.
Director of Safety & Security / Assistant Director of Facilities & Campus Operations ConnexFMDirector of Safety & Security / Assistant Director of Facilities & Campus OperationsBethesda, MDThe Director of Safety & Security / Assistant Director of Facilities & Campus Operations is a key operational leader responsible for overseeing campus safety and security, transportation, and event logistics while supporting the broader facilities and operations portfolio of the School. In addition to managing the Safety & Security Department, this position partners closely with the Director of Facilities & Campus Operations on daily operations, planning, staffing, and project execution-and serves as Acting Director when the Director is off-campus.
Director of Safety and Security/Assistant Director of Facilities & Campus Opeartions ConnexFMDirector of Safety and Security/Assistant Director of Facilities & Campus OpeartionsBethesda, MDThe Assistant Director of Facilities & Campus Operations / Director of Safety & Security is a key operational leader responsible for overseeing campus safety and security, transportation, and event logistics while supporting the broader facilities and operations portfolio of the School. In addition to managing the Safety & Security Department, this position partners closely with the Director of Facilities & Campus Operations on daily operations, planning, staffing, and project execution, and serves as Acting Director when the Director is off-campus.
Assistant Director of Graduate Admission Hood CollegeAssistant Director of Graduate AdmissionFrederick, MD$40,500–$45,000 / yearThis position manages prospective student engagement from inquiry through enrollment, supports application review and decision processes, and collaborates closely with the Dean, Director, faculty program directors, and other campus partners to meet program-specific enrollment objectives. Strong competencies in relationship building, student-centered communication, data-informed decision-making, cross-cultural communication, collaboration with academic and administrative stakeholders, and organizational effectiveness are essential for success in this role.
Assistant Director, Community Giving Children's National HospitalAssistant Director, Community GivingSilver Spring, MD4 years of technical development experience with a proven record in lower level major gifts, high end annual gifts or special event execution, or managing a component of the marketing program preferably in a healthcare or academic setting (Required). The Assistant Director, Community Giving raises unrestricted funds through Children's Miracle Network fundraising programs including Radiothons, Extra Life gaming program, and collegiate-focused programs such as Dance Marathons.
Assistant Director of Nursing ADON RN Forest Haven Nursing and Rehabilitation CenterAssistant Director of Nursing ADON RNCatonsville, Maryland$100,000–$110,000 / yearWage Commensuration: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. Duties & Responsibilities: The ADON provides direct management for floor nurses and nursing managers and additionally will: Work with the Director of Nursing to ensure quality care and outstanding customer service to all patients and their families.
Assistant Director of Nursing ADON RN Moran Nursing and Rehabilitation CenterAssistant Director of Nursing ADON RNWesternport, Maryland$85,000–$97,000 / yearWage Commensuration: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. Duties & Responsibilities: The ADON provides direct management for floor nurses and nursing managers and additionally will: Work with the Director of Nursing to ensure quality care and outstanding customer service to all patients and their families.
Assistant Director, Internships Maryland Institute, TheAssistant Director, InternshipsBaltimore, MD$47,700–$59,600 / yearDesign, maintain, and write copy for all internship websites, including Internship Histories, Internship Blog, Find an Internship Microsite, and mica.edu/internships. Assist with acquiring partnerships with national and international internship sites and maintain positive working relationships with existing employer partners, including assistance with employer and networking events.
Assistant Director of Catering and Conference Services Donohoe Hospitality Services CareersAssistant Director of Catering and Conference ServicesCollege Park, MarylandThe Assistant Director of Catering & Conference Services is a senior leadership role responsible for driving revenue growth, delivering flawless event execution, and building lasting client partnerships for a prestigious Four Diamond hotel in the Washington, D.C. market. With 297 guest rooms, including 24 suites, and more than 45,000 square feet of flexible event space, the hotel hosts events ranging from intimate gatherings to large-scale functions of up to 1,500 guests.
Assistant Director, FP&A - Enterprise Performance & Capital Strategy Enterprise ResidentialAssistant Director, FP&A - Enterprise Performance & Capital StrategyColumbia, MarylandCross-Functional Leadership & Influence: Partner with business leaders, Finance teams, and cross-functional stakeholders to align assumptions, refine strategies, and influence enterprise-level decision-making. Capital Management & Framework Development: Develop and apply capital allocation frameworks such as RONA and risk-adjusted return methodologies to support investment decisions and improve capital efficiency.
Assistant Director, Philanthropy Kennedy Krieger InstituteAssistant Director, PhilanthropyBaltimore, MDBuild and manage relationships with a diverse pool of constituents (including patients, families, volunteers, staff, alumni, and community members) with the goal of securing philanthropic support through direct solicitations or strategic referrals.5. Proactively manage and steward an assigned portfolio of donors and prospects, with a focus on upgrading annual giving levels and identifying individuals with major gift potential.
NewPERM ADR (Assistant Director of Rehab) Talented Medical SolutionsPERM ADR (Assistant Director of Rehab)Waldorf, MD$70,000–$90,000PERM ADR (Assistant Director of Rehab). In-Office | Waldorf, MD, United States.
Assistant Director of Nursing (ADON) FutureCare Health and Management CorpAssistant Director of Nursing (ADON)Annapolis, MD$44.26–$66.40 / hourProud to be the only healthcare company in Baltimore to be named a "Top Workplace" for 14 years in a row and recognized in US Newsweek as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. At FutureCare the Assistant Director of Nursing embraces leadership and deliver a high level of care and support for our residents.
Assistant Director, Government Programs, Research, and Strategic Development Tedco Seed FundAssistant Director, Government Programs, Research, and Strategic DevelopmentColumbia, MDPosition Summary The Maryland Technology Development Corporation (TEDCO) is seeking an experienced and highly collaborative Assistant Director, Government Programs, Research & Strategic Development to support the implementation, management, and evaluation of strategic government-funded initiatives and innovation ecosystem programs. The Assistant Director will lead coordination efforts across State agencies, legislators, ecosystem partners, consultants, and TEDCO internal teams to support newly authorized programs and strategic initiatives.
NHS Marching Band Assistant Director (Job # 3620) Calvert County Public SchoolsNHS Marching Band Assistant Director (Job # 3620)Prince Frederick, MDCalvert County Public Schools does not refuse enrollment of a prospective student, expel a current student, or withhold privileges from a current student, or prospective student, or the parent or guardian of a current or prospective student because of an individual's race, ethnicity, color, religion, sex, age, national origin, marital status, sexual orientation, gender identity or disability. Pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland - House Bill 486 - Child Sexual Abuse and Sexual Misconduct Prevention all applicants are required to report all former employers in which you may have had direct contact with minors.
Assistant Director of Child Care Bay Country Learning Center and Highland PlayschoolAssistant Director of Child CareHighland, MDYou will also support the Director in managing our current staff, managing break scheduling and ordering snack and office supplies, bringing positive communication to the team, and implementing new strategies to grow and expand our program. We will consider strong lead teachers who want to take the next step in their early childhood education career and who have the right mentality to begin their administrative journey.
Assistant Director of Nursing (78930) Centurion HealthAssistant Director of Nursing (78930)Jessup, MD$123,000–$145,000 / yearThis person works under the direction of the Director of Nursing and collaborates with the medical leadership and other members of the multidisciplinary team in the correctional environment to improve healthcare of incarcerated offenders. We are currently seeking a Full-time Assistant Director of Nursing to join our team at Dorsey Run Correctional Facility Jessup, Maryland.
Assistant Director of Golf Retail Congressional Country ClubAssistant Director of Golf RetailBethesda, MDThis position partners closely with the Director of Retail to bring strategy to life, balancing exceptional member service with strong merchandising and operational execution. With 36 holes of championship golf and a nationally recognized retail operation, we are committed to delivering an exceptional member experience at every touchpoint.