Provide high level quality customer service; maintain confidentiality and use tact and discretion; Act as department initial point of contact, direct customers; screen calls, mail, and email; independently respond to routine matters or direct to appropriate persons; order and maintain office supplies; Perform complex word processing tasks; create and proofread written communications; use spreadsheets and databases to develop and maintain records and reports; Compose office correspondence such as requests for information; develop, evaluate, and revise forms for internal use; develop and maintain proper document layout, arrangement, and grammatical composition; May process materials for supervisor and attend meetings to take and type minutes prepare or assist in compiling and preparing reports, as required for supervisor review; Administer Vector Solutions Learning (SafeColleges) to ensure students complete required training modules, serve a primary source for troubleshooting system-related issues and ensures date accuracy, training and tracking is effectively delivered to COM employees and students as needed. Strong computer skills in data processing, database software programs, and Microsoft Office Suite software (i.e. Word, Excel, Outlook) or similar programs; Strong organizational skills including prioritizing, keeping track of work in progress, ensuring accuracy, multi-tasking, and handling interruptions appropriately; Strong communication skills to convey information effectively both orally and in writing, especially in presenting technical information to employees, students and project stakeholders; Excellent presentation skills in order to effectively present information to staff regarding department policies, procedures, or processes.