Practical experience with HTML, CSS, and JavaScript, including the ability to build, update, and polish web applications, interactive pages, or lightweight prototypes using AI-assisted development tools such as GitHub Copilot, Claude Code, or similar; hands-on experience with Confluence (page creation, macros, embedded content, site structure), Figma, and Microsoft 365. Help design and maintain self-paced learning, support, and onboarding mechanisms for existing and new tooling, including walkthroughs, videos, guides, slide decks, one-pagers, demo environments, FAQs, quick-reference content, reusable answers, and self-service content for Knowledge Base authors.