Deputy End User Operations Manager CACIDeputy End User Operations ManagerNational Harbor, Maryland$94,400–$198,200 / yearResponsibilities include: · Supervise and mentor all EUS teams and the NEO team · Ensure sufficient coverage via staffing schedules, shift coverage, and coordinate cross-campus support as needed · Monitor performance metrics against DHS SLAs, conduct regular reviews to identify trends or patterns, and implement corrective actions, innovations, and process improvements · Monitor daily ticket volumes and trend analysis via SNOW in collaboration with the DSS ITSM SME · Act as a senior escalation point and be ready to authorize resources for real-time reallocations and/or to take necessary actions to resolve incidents and requests · Ensure incident response process is followed at all times but especially during major outages and security incidents · Conduct daily operations stand-up that encompasses stakeholders across all DSS support teams (Service Desk, Tier II, Tier III, ITCMS, and Endpoint Services) · Ensure continuous coordination between EUS and other ITSM teams, higher level DSS and DHS stakeholders as needed during planned rollouts, major network/system/application changes, and of course – major incidents · Conduct post-mortem reviews and drive improvement plans · Collaborate with the ITCMS team at Mt. Job Title: Deputy End User Operations ManagerJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity: Deputy End User Operations Manager CACI is seeking a Deputy End User Operations Manager to join our team supporting Department of Homeland Security.
Client Relations Supervisor Opensity SolutionsClient Relations SupervisorWashington Dc, District of Columbia$34–$35 / hourThe ideal candidate has a proven history of leading teams, developing talent, and maintaining strong client relationships in a corporate, legal, hospitality, or professional services environment. If you are an experienced leader who enjoys building strong teams, developing client relationships, and delivering exceptional workplace experiences, we encourage you to apply today.
Executive Secretary GnostechExecutive SecretaryArlington, VAProvide executive-level administrative tasking by conducting research, preparing statistical reports, managing taskers, and handling information requests. We are seeking an Executive Secretary to join our team who will be responsible for providing executive-level administrative and clerical support.
Digital Customer Service Representative (DCSR) Akina PharmacyDigital Customer Service Representative (DCSR)Sterling, VAFull timeYou’ll have success here if you value clear processes and get, want, and have capacity to do the following things: Digital Customer Engagement: Provide prompt, professional, and compassionate responses to customer inquiries via online channels like email, live chat, social media, and company websites. This role specializes in handling customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.
Customer Service Representative Clinton Electric Co., Inc.Customer Service RepresentativeTimonium, MDFull timeThis will ensure that the client is kept informed of their scheduled time frames for service, as well as following through to ensure that the client has received the best service, applicable to their needs. Must demonstrate the ability to use basic computer skills, with the willingness and ability to learn new computer software programs, including (but not limited to) email systems, spreadsheets, etc.
NewFront Desk Administrative - Transcranial Magnetic Stimulation K&I HEALTHCARE SERVICES LLCFront Desk Administrative - Transcranial Magnetic StimulationLandover, MD$15–$20 / hourFull timeThe ideal candidate will have prior experience working with a TMS (Transcranial Magnetic Stimulation) machine and supporting TMS treatment workflows. We are seeking a reliable, professional, and compassionate Front Desk Administrative Staff Member to support daily operations at our outpatient mental health clinic.
Receptionist/Medical Assistant INNOVATIVE TREATMENT CENTERS LLCReceptionist/Medical AssistantGlen Burnie, MDFull timePatient Experience & Front Desk Operations Greet patients and visitors, ensuring a warm, professional, and welcoming. Team Support & Collaboration Act as a liaison between patients, providers, and administrative staff.
Lease End Services Clerk Pyramid, IncLease End Services ClerkOwings Mills, MDFull timeEffectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service. Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
ICU Clerk Pyramid, IncICU ClerkOwings Mills, MDFull timeAbility to effectively communicate both verbally and in written form with all departments and at all levels of the organization, including but not limited to, dealers, corporate departments, third parties (such as banks), etc. Ability to resolve escalated issues when traditional methods fail in order to solve unique problems.
CW Lease End Services Clerk Pyramid, IncCW Lease End Services ClerkOwings Mills, MDFull timeKey Requirements and Technology Experience: Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service. Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
CW ICU Clerk Pyramid, IncCW ICU ClerkOwings Mills, MDFull timeAbility to effectively communicate both verbally and in written form with all departments and at all levels of the organization, including but not limited to, dealers, corporate departments, third parties (such as banks), etc. Responds appropriately to new or changing situations to meet customer needsGood oral and written communication skills.
Hadoop Administrator Pyramid, IncHadoop AdministratorReston, VAFull timeSkills:In depth understanding of Hadoop ecosystem like HDFS, YARN, MapReduce, Hive, Pig, Spark, Sqoop, Solr, kafka, oozie, Knox etc. Experience in setup, configuration and management of security for Hadoop clusters using Kerberos and integration with LDAP/AD at an Enterprise level.
Admin Clerk Pyramid, IncAdmin ClerkOwings Mills, MDFull timeKey Responsibilities : This resource will be going through databases and lists and validating customer account information (did we do this on an account, etc.). Documents all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.
Admin Exchange Clerk Pyramid, IncAdmin Exchange ClerkOwings Mills, MDFull timeDebit dealer reserve as required for early payoffs and repossessions - conduct research for DSSO's and dealers into reserve debits as requested. Key Responsibilities : Research retail and lease exchange and perform required financial transactions to clear exchange items.
Clerk Pyramid, IncClerkOwings Mills, MDFull timeAbility to effectively communicate both verbally and in written form with all departments and at all levels of the organization, including but not limited to, dealers, corporate departments, third parties (such as banks), etc. • Ability to resolve escalated issues when traditional methods fail in order to solve unique problems.
Customer Service Supervisor I-66 EXPRESS MOBILITY PARTNERS LLCCustomer Service SupervisorManassas, VirginiaOnce completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway.
NewMember Service Representative - Contact Center United States Senate Federal Credit UnionMember Service Representative - Contact CenterAlexandria, VA$47,772.01–$71,658.01 / yearComplies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
Customer Service Representative - State Farm Agent Team Member Paul Dougherty - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHyattsville, MDFull timeAs a Customer Service Representative - State Farm Agent Team Member with Paul Dougherty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewPastry Assistant Atwater'sPastry AssistantBaltimore, MD$16–$18 / hourAssist with producing all pastry products (cake, pies, cookies, cupcakes, special order items, etc.). Ability to commute/relocate: Baltimore, MD 21230: Reliably commute or planning to relocate before starting work (Required).
Administrative Service Assistant Dexis OnlineAdministrative Service AssistantWashington, DCDexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. Dexis is on a mission to help solve today's most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous.