JOB RESPONSIBILITIES** + Schedules meetings + Makes travel arrangements + Plans events + Completes management expense reports + Responds to inquiries in writing and or verbally + Pulls monthly reports + Enters contract details into information system and maintains other related documents + Orders and checks memorial to ensure accuracy + Processes annual funeral home and cemetery license renewals + Codes and scans invoices + Processes accounts payable and other accounting support transactions + Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members + Schedules call-in appointments for Sales + Files and maintains customer information + Maintains office and facility supplies as well as fax machines, copiers and network printers + Prepares daily schedules + Administers HR processes including new hire paperwork, background checks and bonus processing + Maintains processes to ensure compliance with policies and procedures including SOX administration and audit + Trains others on policies, procedures and new company initiatives + Maintains a friendly attitude offering assistance and guidance to all persons entering the location **MINIMUM REQUIREMENTS** **Education** + High school diploma or equivalent **Experience** + 3 years of experience working in a customer-focused and fast-paced professional environment **Knowledge, Skills and Abilities** + Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills + Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console + Ability to handle confidential and sensitive information with discretion + Effective communication skills, both orally and in writing + High level of compassion and integrity + Ability to follow instructions and work with minimal supervision Postal Code: 23231 Category (Portal Searching): Administration and Clerical Job Location: US-VA - Richmond Job Profile ID: F00200 Time Type: Full time Location Name: Nelsen Funeral Home - Richmond Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.