Experience with Lansweeper or another ITSM ticketing system, Microsoft Windows 10/11, iOS, Active Directory, Azure, Trend Micro, Last Pass, TeamViewer, Remote Desktop Protocol, Zscaler, VMware, Verizon Mobile Device Manager, Microsoft 365, Microsoft Deployment Toolkit, FortiClient, WEM, High Jump, Power BI, Atlas, Crowdstrike and Exchange Admin Center. Provide level 1 support for server, host systems, voice, data, automation, security, storage networks, cloud systems, and domain management, but escalate as needed to more Senior Service Desk Specialists and/or the infrastructure team.