What Youll Do • Help broadband service providers install, configure, provision, and maintain Innovative Systems SDP applications • Diagnose and resolve software, hardware, and integration issues, documenting your work clearly along the way • Deliver end -user training and ongoing support by phone, live -streaming tools, and other channels • Coordinate customer implementations and technical projects, keeping requirements, timelines, dependencies, and next steps aligned across clients, vendors, and internal teams • Monitor SDP/IMS application environments, troubleshoot service interruptions, and help maintain automated provisioning workflows • Keep clients and colleagues informed with clear updates on issue status, technical findings, resolutions, risks, and next steps • Travel to client sites as needed for implementation, training, or support activities Ideal Candidate Would Have • Experience supporting Windows operating systems and web servers (familiarity with Linux is a plus) • Working knowledge of core internet and application protocols such as TCP/IP, DNS, DHCP, FTP, SSH, HTTP/HTTPS, XML, and HTML • A methodical approach to troubleshooting, with the ability to manage priorities and follow issues through to resolution • Strong written and verbal communication skills, including clear technical documentation • Comfort working independently while collaborating effectively with customers, vendors, and internal teams • Three or more years of experience in technical support, network operations, systems administration, telecommunications, or a related field Preferred (Not Required) • Experience with Wireshark, network routing and switching, or server -application troubleshooting • Familiarity with broadband access platforms and service -provider equipment such as Calix, Adtran, Nokia, Zhone, Tarana, or Plume • Experience with voice telephony, PBX or telephone switching, SIP technologies, or IPTV middleware • Relevant education or experience in telecommunications, network administration, broadband, wireless, information technology, computer science, software development, or data analytics • Dont worry if you dont have experience in every area listed above - well help you build the skills you need. Youll be a key point of contact for installation, configuration, plant tracking, automated p rovisioning, and troubleshooting across the network elements that deliver broadband, voice, video, and related services -working closely with customers, third -party vendors, and internal teams to resolve issues and keep implementations moving.