Courteously greets the public, clients, and employees in person or over the phone; obtains or gives information; • Files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information; • Answers and routes phone calls to the correct individual or takes messages when appropriate; • Explains procedures and informs clients of correct processes including assisting with the completion of intake packets; • Creates client outreach letters at therapists’ requests or when attempts to schedule initial appointment have been unsuccessful. Minority Behavioral Health Group (MBHG) is a community mental health agency that consists of psychologists, counselors, pastors, case managers, and administrative personnel who are committed to providing culturally appropriate and comprehensive behavioral health services (counseling, education, outreach, and consultation services) to African Americans and other underserved minorities.