Knowledge, Skills, and Abilities: Knowledge of Technology: eProcurement system (Ariba on Demand), Microsoft Office (Excel, Word, PowerPoint, Publisher), Adobe Products; Ability to drive effective process re-engineering; Ability to interact effectively and influence at all levels of the enterprise without the benefit of complete positional authority; Ability to maximize use of technology to gain effectiveness and meet required deadlines; Ability to keep the focus on change, communicating regularly, and backing up action plans with deadlines and progress reports, and driving issues to closure; Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes; Excellent presentation, team building, and leadership skills; Skill in managing internal and external customers and stakeholders; Ability to provide feedback to various stakeholders; Ability to travel within the state up to 20% of working days. Improve procurement management and internal controls by evaluating agency usage of MFMP and recommending procurement business process changes post PALM go-live; Identify customer needs and expectations; Set forth a performance measurement and data collection process that will lead to performance improvement and customer satisfaction; Identify multiple variables and solutions to complex situations and motivate stakeholders toward the appropriate action; Communicate information clearly, concisely, logically and with confidence; Independently verify assigned Service Level Expectations for contract compliance; Work with the MFMP Customer Service Desk Lead to review customer feedback relevant to MFMP applications after integration; and.