On a typical shift, you might:Welcome arriving families, complete check-ins and check-outs, and orient guests to the HouseServe as the first point of contact at the front desk - answering calls, directing questions, and connecting families to the resources they needConduct regular rounds to maintain a secure, comfortable environmentSupport volunteer and meal groups as they serve dinner to guestsKeep common areas stocked, tidy, and ready for the next familyDocument guest interactions and communicate shift updates to the teamCoordinate with hospital partners and community agencies to best serve familiesNo two shifts look exactly alike, and the work asks for steady judgment and genuine warmth in equal measures. What You Need to QualifyHigh school diploma or equivalent preferredExperience in customer service and/or hospitality preferredInterest in human services and a demonstrated ability to collaborate well with people of all backgrounds, cultural groups, and economic levelsSociable, comfortable working closely with others, and equally capable of working independentlyAble to stay composed and kind in a constantly changing environmentAvailability that matches the schedule described aboveReady to Join Our Team?