Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sNorthridge, CA$19.87–$20.12 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerOntario, CA$20.90–$21.15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewAssistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritCompton, CA$18.90–$19.15 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Assistant Sales Manager Glendora ChevroletAssistant Sales ManagerGlendora, CADevelops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Closes their own individual sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
NewManager In Training Apro, LLCManager In TrainingCarson, CAThe Manager-In-Training (MIT) will complete training program under supervision of Store Manager and learn to manage, direct and supervise the daily operations of store. All MITs receive on-the-job training from the Store Manager and/or District Manager before transitioning into a Store Manager role.
NewDining Services Assistant Manager Healthcare Services Group, Inc.Dining Services Assistant ManagerGLENDORA, CA$22–$24Overview: Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. Additional Pay Information: Pay wage will vary based on objective factors, including location, years of experience, staffing needs, and other business reasons.
NewAssistant Product Designer- Apparel Disney ExperiencesAssistant Product Designer- ApparelGlendale, CA$79,400–$106,400 / yearSupport the Apparel Product Design team with concept, design, sketch, prototype (including assisting with art-to-product, sample creation where applicable), deliver and present trend-right consumer centric products that feature market-leading innovation and great price/value for each tier of the value pyramid. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world.
Assistant Store Manager ShoeteriaAssistant Store ManagerLa Puente, California$16–$16.50 / hourWhat it’s like working here:Work World employees are unique individuals whose varied talents and experiences bring value to our customers. Position Overview: Now Hiring: Assistant Store ManagerSchedule: Full-time -- (Must be available nights & weekends)Compensation: $16.00 - $16.50 per hour (DOE)Location: La Puente, CAWhat’s In It for You:Medical, Dental, and Vision.
Assistant Store Manager - Tarzana Peet's CoffeeAssistant Store Manager - TarzanaLos Angeles, CaliforniaLEAD WITH PURPOSE - YOUR IMPACTSupport the Store Manager in achieving financial and operational goals by driving sales and leading the team to deliver exceptional customer experiences through effective deployment and consistent reinforcement of Peet’s service model. As part of Keurig Dr Pepper and JDE Peet's, the world's leading pureplay coffee company, Peet's is growing as a global coffee brand anchored by a clear set of values that reflect who we are today and where we're going.
Retail Assistant Store Manager The ODP CorpRetail Assistant Store ManagerCAAbout The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.
Assistant Store Manager PVH CorpAssistant Store ManagerOntario, CA$28–$31.70 / hourIn addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and supporting the Brand in driving an exceptional store experience.
Retail Assistant Store Manager New Balance, IncRetail Assistant Store ManagerOntario, CA$24.95–$31.20 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location).
NewAssistant Store Manager - Kay Jewelers Outlet - Outlets at Orange KAYAssistant Store Manager - Kay Jewelers Outlet - Outlets at OrangeOrange, CaliforniaWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager (Disney - Anaheim, CA) (Anaheim, CA, US, 92802) SephoraAssistant Store Manager (Disney - Anaheim, CA) (Anaheim, CA, US, 92802)Anaheim, CA$70,304–$85,100 / yearCollaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment. . This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment.
Store Assistant Manager - Torrance Store The Salvation Army USAStore Assistant Manager - Torrance StoreTorrance, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to): Taking an active role and partners with the Store Manager in the day-to-day operation of the store.
Assistant Store Manager, Newport Beach,CA Hill House Home IncAssistant Store Manager, Newport Beach,CANewport Beach, CA$25–$27 / hourThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. What You''ll Do: Drive Excellence in Sales & Service: Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
Assistant Store Manager Keepers Store Goodwill of Orange CountyAssistant Store Manager Keepers StoreLake Forest, CAPrimary areas of responsibility include staff management and training, sales, production, merchandising, signage, accounting-related operations, store housekeeping/maintenance (store selling floor, exterior, backroom), and customer service. SUPERVISION EXERCISED: Will supervise the following positions in the manager's absence: Lead Sales Associates, Sales Associates, Store ADCs, Program Participants, Volunteers, and any other individuals assigned to their store.
Assistant Store Manager, Outlets at Orange - Orange, CA Michael Kors Stores CaliforniaAssistant Store Manager, Outlets at Orange - Orange, CAOrange, CaliforniaAbility to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc. Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Meta Lab Assistant Store Manager Channel PartnersMeta Lab Assistant Store ManagerWest Hollywood, CaliforniaAs the Assistant Manager, you will partner closely with the Store Manager to lead a high-performing retail team focused on delivering exceptional customer experiences, driving business results, and maintaining operational excellence. At A Glance: Come join our Meta Store Retail team in West Hollywood, CA, as we bring Meta AI glasses and wearables, along with Meta Quest mixed-reality products, to life!
Store Assistant Manager - Old Pasadena Store The Salvation Army USAStore Assistant Manager - Old Pasadena StorePasadena, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
Store Assistant Manager - Glendale Store The Salvation Army USAStore Assistant Manager - Glendale StoreGlendale, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
Store Assistant Manager - Alhambra Store The Salvation Army USAStore Assistant Manager - Alhambra StoreAlhambra, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to): Takes an active role and partners with the Store Manager in the day-to-day operation of the store.
Assistant Store Manager - Los Angeles Alo LLCAssistant Store Manager - Los AngelesLos Angeles, CA$29–$37 / hourYou will: Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team. 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of the store Aligns with and embodies ALO's Guiding Principles Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift.
Babyletto Assistant Store Manager Million Dollar Baby Co.Babyletto Assistant Store ManagerCosta Mesa, CA$25–$35 / hourAt Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values: • Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness. Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive "Best Place to Work" awards, one of the best workplaces by "Built in LA", a 4.6 rating on Glassdoor, and 13 years on the Inc.
NewAssistant Store Manager (90650) RocketAssistant Store Manager (90650)Norwalk, CAAbility to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's. The Assistant Store Manager is a leadership role that supports the Store Manager in all store operations and ensures a safe and customer-focused environment at all times.
Assistant Store Manager | Fashion Island | Newport Beach, CA Arc'teryx Equipment Inc.Assistant Store Manager | Fashion Island | Newport Beach, CANewport Beach, CA$28–$39 / hourLeading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people), Supporting and leading the training and coaching of a high performing team through the lens of the Arc'teryx Guest Journey and our commitment to best-in-class guest experience. You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within your business to ensure the highest level of engagement for your team, and drive profitability through guest and team engagement.
Assistant Store Manager - Laguna Hills Connecticut Fine Wine & SpiritsAssistant Store Manager - Laguna HillsLaguna Hills, CaliforniaAs an Assistant Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Assistant Store Manager Nati BoutiqueAssistant Store ManagerManhattan Beach, CA$30–$35 / hourDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Assistant Manager to join the team at our Manhattan Beach location.
Assistant Store Manager - Abbot Kinney Nati BoutiqueAssistant Store Manager - Abbot KinneyVenice, CA$30–$35 / hourDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. This role requires open availability to work 5 days (40 hours) a week, including regular weekend shifts and some holidays.
Assistant Store Manager - Los Angeles Nati BoutiqueAssistant Store Manager - Los AngelesLos Angeles, CA$30–$35 / hourDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. This role requires open availability to work 5 days (40 hours) a week, including regular weekend shifts and some holidays.
Assistant Store Manager - Century City Nati BoutiqueAssistant Store Manager - Century CityLos Angeles, CA$30–$35 / hourDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Assistant Manager to join the team at our new Century City boutique (coming soon!).
Assistant Store Manager - Rock '''' N '''' Road - Mission Viejo, CA Specialized Bicycle Components, Inc.Assistant Store Manager - Rock '''' N '''' Road - Mission Viejo, CAMission Viejo, CAThe assistant store manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals as set forth by the Store Manager and Retail Leadership. The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs.
Assistant Store Manager (Full-time) - Fullerton, CA HibbettAssistant Store Manager (Full-time) - Fullerton, CAFullerton, CaliforniaThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Assistant Store Manager (Full-time) - Downey, CA HibbettAssistant Store Manager (Full-time) - Downey, CADowney, CaliforniaThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Assistant Store Manager (Full-time) - La Habra, CA HibbettAssistant Store Manager (Full-time) - La Habra, CALa Habra, CaliforniaThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Assistant Store Manager (Full-time) - Ada, OK HibbettAssistant Store Manager (Full-time) - Ada, OKNorth Hills, OklahomaThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Assistant Store Manager (Full-time) - Los Angeles, CA HibbettAssistant Store Manager (Full-time) - Los Angeles, CALos Angeles, CaliforniaThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
NewEsthetician + Store Assistant Manager FACE FOUNDRIÉEsthetician + Store Assistant ManagerNewport Beach, CA$25–$28 / hourCoach and develop Front Bar and Esthetician team members to achieve individual and store goals in memberships, retail sales, average ticket, rebooking, and guest experience. The ideal candidate leads by example, enjoys developing others, holds themselves and their team accountable, and is committed to creating an exceptional experience for every client while helping grow the business.
Assistant Store Manager Ross Stores IncAssistant Store ManagerInglewood, CA$20.40–$27.68 / hourFor applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
Mate Assistant Store Manager Trader Joe's CoMate Assistant Store ManagerCA$28–$31 / hourShare this job: Share Mate (Assistant Store Manager) with Facebook Share Mate (Assistant Store Manager) with LinkedIn Share Mate (Assistant Store Manager) with Twitter Share Mate (Assistant Store Manager) with WeChat Share Mate (Assistant Store Manager) with a friend via e-mail. Our Mates (Assistant Store Managers) lead and develop Crew Members through role-modeling, direction, and support.
Retail Assistant Store Manager - Anaheim CA Lego ASRetail Assistant Store Manager - Anaheim CAAnaheim, CA$34.32–$36.32 / hourManagement experience in a retail environment • Experience with the following: • Point of Sale systems, computer proficiency • Loss prevention and cash management • Recruitment, training and performance management • Scheduling and payroll management • Space management and visual merchandising expertise. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.
Retail Assistant Store Manager - Anaheim CA LEGORetail Assistant Store Manager - Anaheim CAAnaheim, CaliforniaThe LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”.
Assistant Store Manager | Abbot Kinney | Los Angeles, CA Arc'teryx Equipment Inc.Assistant Store Manager | Abbot Kinney | Los Angeles, CALos Angeles, CA$28.61–$35.82 / hourLeading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people), Supporting and leading the training and coaching of a high performing team through the lens of the Arcteryx Guest Journey and our commitment to best-in-class guest experience. You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within your business to ensure the highest level of engagement for your team, and drive profitability through guest and team engagement.
Assistant Store Manager Comoto Holdings, Inc.Assistant Store ManagerLomita, CA$19.13–$24 / hourComotos brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in-class e-commerce and retail experiences. As an Assistant Store Manager (ASM), you will share responsibility for managing the stores team members and the overall success of the store, including holding Sales Associates accountable for meeting sales goals by ensuring that they provide friendly, enthusiastic customer service.
NewAssistant Store Manager Everything But WaterAssistant Store ManagerLos Angeles, CaliforniaPosition Location: Century CityThe Assistant Store Manager is responsible for supporting the Store Manager in maintaining a customer-centric environment by making customers a priority while driving sales. Everything But Water is the largest specialty retailer of women’s swimwear and resortwear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com.
Store Assistant Manager - Pico The Salvation Army USAStore Assistant Manager - PicoLos Angeles, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to): Taking an active role and partners with the Store Manager in the day-to-day operation of the store.
Assistant Store Manager Nautica Retail USA LLCAssistant Store ManagerNorthridge, CAAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods.
Assistant Store Manager Aero OpCo LLCAssistant Store ManagerNorthridge, CAAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods.
Assistant Store Manager James Perse Enterprises IncAssistant Store ManagerBeverly Hills, CACoach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.) Consistently ensure customers are the number one store priority Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony Proactively network and teach the sales team to consistently build and develop client base Partner with the Store Manager to create and execute strategies to maximize sales. Ensure that the store staff consistently prioritizes the customer's experience in the store Lead the clienteling activities within the store, and regularly measure success and opportunity Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors Lead, guide, and support the staff in creatively individualizing the customer experience Satisfactorily resolve customer issues and/or complaints.