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ADAPTED_NOW

YEAR

Assistant Manager - Retail

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

Salary

KBSkills

ACTIVE

Our values start with our people, join a team that values you!We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:<ul><li>Success: Our winning team pursues excellence while learning and evolving.</li><li>Career growth: We develop industry leading talent because Ross grows when our people grow.</li><li>Teamwork: We work together to solve hard problems and find the right solution.</li><li>Our commitment to Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.</li></ul>Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates, and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.ESSENTIAL FUNCTIONS:General Operating Requirements:<ul><li>Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.</li><li>Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.</li><li>Communicates any variances to Company standards to the Store Manager.</li><li>Ensures proper scheduling of Associates to meet business objectives.</li><li>Ensures compliance with all State, Local, and Federal regulations.</li><li>Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.</li><li>Accepts special assignments as directed by Leadership.</li><li>Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.</li></ul>Organizational Development:<ul><li>Assists in recruiting, hiring, training and developing non-exempt Associates.</li><li>Ensures compliance with Ross personnel policies and procedures.</li><li>Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.</li></ul>Expense Control:<ul><li>Assists in the management and continuous monitoring of actual expenditures to be within budget.</li><li>Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.</li></ul>Maintaining a Safe & Secure Environment:<ul><li>Understands that safety is the number one priority and practices safe behaviors in everything they do.</li><li>Ensures all Associates understand and can execute emergency operating procedures.</li><li>Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.</li><li>Assists in the facilitation of monthly safety meetings.</li></ul>Customer Service:<ul><li>Treats all Customers, Associates, and other leaders with respect.</li><li>Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.</li><li>Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.</li><li>Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.</li></ul>Personal and Store Brand:<ul><li>Represents and supports the Company brand at all times.</li><li>Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.</li><li>Manages Store to ensure a clean, neat, easy-to-shop environment.</li><li>Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.</li><li>Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.</li></ul>Merchandise Processing and In-Store Marketing:<ul><li>Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.</li><li>Ensures merchandise is presented and organized according to Company merchandising guidelines.</li><li>Urgently manages merchandise processing to the sales floor within the expected Company timeframe.</li></ul>Loss Prevention:<ul><li>Assists with training Associates on Loss Prevention awareness and Store shortage goals.</li><li>As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.</li><li>Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.</li><li>Assists in leading the annual inventory process including preparation and execution of inventory guidelines.</li><li>Monitors mark-out-of-stock policy to ensure proper administration.</li><li>Ensures Public View Monitor (PVM) system is maintained properly.</li></ul>COMPETENCIES:<ul><li>Manages Work Processes</li><li>Business Acumen</li><li>Plans, Aligns & Prioritizes</li><li>Builds Talent</li><li>Collaborates</li><li>Leading by Example</li><li>Communicates Effectively</li><li>Ensures Accountability & Execution</li></ul>QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:<ul><li>Two or more years of Store or Assistant Store Manager experience in a retail environment.</li><li>Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.</li><li>Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.</li><li>Ability to set priorities and exercise independent judgment.</li><li>Maintain high quality of Customer service.</li><li>Fluency in English.</li><li>Ability to work evenings and weekends.</li><li>Ability to perform basic mathematical calculations commonly used in retail environments.</li></ul>PHYSICAL REQUIREMENTS/ADA:<ul><li>Ability to use all Store equipment, including PDTs, registers, and PC as required.</li><li>Ability to spend up to 100% of working time standing, walking, and moving around the Store.</li><li>Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.</li><li>Ability to occasionally push, pull, and lift more than 25 lbs.</li><li>Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.</li><li>Certain assignments may require other qualifications and skills.</li></ul>SUPERVISORY RESPONSIBILITIES:<ul><li>Direct supervision of all non-exempt Associates.</li></ul>DISCLAIMER:This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.COMPENSATION AND BENEFITS:The base pay range for this role is $20.00 - $25.16. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.#J-18808-Ljbffr

Ross Stores

Assistant Store Manager

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salaryMax

payPeriod

currency

Analysis Skills

Best Practices

Budget Management

Business Skills

Cancer

Coaching

Communication Skills

Contract Management

Credit Cards

Customer Service Evaluation

Customer Support/Service

Developmental Disabilities

Distribution Services

Diversity

Emergency Procedures

English Language

Establish Priorities

Expense Tracking

Federal Laws and Regulations

Follow Through

Fortune 500 Customers

Genetics

Housekeeping/Cleaning

Leadership

Lift/Move 25 Pounds

Loss Prevention

Maintain Compliance

Marketing

Mathematics

Medical Conditions

Merchandising

Military

Multitasking

Operations Processes

Organizational Development/Management

Organizational Skills

Payroll Administration

Problem Solving Skills

Process Management

Productivity Management

Project/Program Management

Quality Management

Retail

Retail Management

Safety/Work Safety

Sales

Schedule Development

Staff Policies

State Laws and Regulations

Talent Management

Team Player

Training Program

Training/Teaching

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