Drive Performance & Growth (30%) Partner with the Store Manager to define and communicate SMART quarterly performance goals for their store and the team Support the Store Manager in developing and managing monthly commercial plans for each Retail Consultant, meticulously tracking and measuring their performance to drive results Collaborate with the store manager to facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high-performance team Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets Assist in activating tactical campaigns and ensure successful integration of new products through in-store training, driving KPI performance and behavioral change. Lead Customer Experience (30%) Inspires and enables their team to consistently deliver the Aesop customer experience by role modelling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching Analyses customer feedback through Voice of the Customer data and works with the Store Manager to takes action to enhance the customer experience in store Collaborates with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives.