Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required. Act as an expert in all functions of HR support and is responsible for handling high priority escalations, continually updating training materials, managing the training of new associates and the ongoing training of Associate Service Center associates to deliver best in class service.